Engagement Lead (ServiceNow - FSM / CSM / Delivery Focus) - C&I

Location: Remote (U.S.-Based) Employment Type: Full-Time Citizenship: U.S. Citizenship Required

OverviewCRI Advantage is seeking a ServiceNow Engagement Lead to support delivery across our ServiceNow practice, with a focus on hands-on implementation and platform expertise, particularly within FSM and CSM.

This role is delivery-focused, requiring a strong technical lead who can build, configure, and deliver scalable ServiceNow solutions while guiding development teams through execution.

As a three-year ServiceNow Partner, CRI continues to expand its capabilities across multiple ServiceNow modules and client environments.

ResponsibilitiesLead hands-on implementation and configuration of ServiceNow solutionsDevelop workflows, automation, dashboards, and integrationsGuide development teams through Agile delivery cyclesParticipate in requirements gathering and solution designBuild and maintain ServiceNow applications and platform configurationsPerform testing (unit, system, UAT) and support deploymentCollaborate with cross-functional teams to ensure successful deliverySupport documentation, training, and continuous improvementRequired Qualifications8+ years of ServiceNow implementation, development, or administration experienceExperience leading development teams and delivery effortsHands-on experience with FSM and/or CSM modulesStrong ServiceNow development/configuration experience (JavaScript, workflows, UI policies, integrations)Experience with REST, SOAP, and JSON integrationsStrong understanding of ITIL and Agile/ScrumCertifications (Required - Must Be Active)ServiceNow Certified System Administrator (CSA)At least one (1) Certified Implementation Specialist (CIS) certificationCertified Application Developer (CAD)Candidates must have active certifications to be considered.

Preferred ExperienceExperience with ITSM, ITOM, SPMExperience with additional modules (ITAM, HRSD, SecOps, IRM/GRC)BenefitsMedical (PPO/HDHP), Dental, VisionSTD, LTD, Life & AD&DFSA and HSA optionsPTO, Holidays, Sick Leave401(k) with Employer MatchEmployee Assistance Program (EAP) and discount programsAbout CRI AdvantageCRI Advantage has delivered innovative IT and business solutions for over 30 years, supporting public and private sector clients. As a three-year ServiceNow Partner, we are committed to expanding our ServiceNow practice and delivering high-quality solutions across multiple domains.