ServiceNow Platform Operations Engineer. Job in Montvale Move Collective Jobs

Join KPMG, a prominent firm celebrated for its exceptional workplace culture and opportunities for growth. We provide audit, tax, and advisory services across key industries, driving client success through innovative solutions. Our inclusive environment fosters individual development and community support, making us a consistent top-ranked employer according to prestigious publications like Fortune Magazine and Consulting Magazine. If you're eager to advance your career, we welcome you to be part of our team.

KPMG is seeking a knowledgeable ServiceNow Platform Operations Engineer to enhance our Digital Nexus technology organization in a hybrid work setting.

Key Responsibilities:

• Lead the support and enhancement of various ServiceNow products/modules, ensuring prompt delivery and exceptional outcomes. Diagnose and resolve platform issues, providing thorough root cause analysis and implementing corrective measures.
• Create, configure, and develop solutions based on ServiceNow best practices to fulfill business requirements and improve processes. Actively participate in the continuous evolution of the platform through proactive recommendations and feature implementations.
• Document processes, workflows, and configurations while ensuring compliance with organizational standards and security policies.
• Participate in all aspects of platform and plugin/store app upgrades; mentor junior team members to share expertise and broaden platform knowledge across the operations team.
• Monitor platform health, performance, and integration points to ensure optimal functionality.
• Collaborate with stakeholders and agile teams to gather requirements, refine user stories, and turn needs into actionable ServiceNow solutions.

Qualifications:

• At least three years of recent experience in developing and supporting ServiceNow within an enterprise environment.
• A Bachelor’s degree in computer science, information technology, or a related field is preferred; a high school diploma or GED is required. ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) are preferred certifications.
• Proven experience in supporting and enhancing various ServiceNow products/modules such as ITSM, ITOM, HRSD, SecOps, and IRM, with a strong grasp of ServiceNow architecture, data models, integrations, and scripting (JavaScript, Glide API).
• Exceptional troubleshooting, analytical, and communication skills; ability to work both independently and collaboratively in a fast-paced, dynamic environment.
• At least one ServiceNow Certified Implementation Specialist (CIS) in a major module such as ITSM, HR, CSM, or SecOps is preferred.
• Must be authorized to work in the U.S. without employment-based visa sponsorship now or in the future.

KPMG adheres to all local/state regulations regarding salary transparency and offers a competitive benefits package designed to enhance your well-being and support your lifestyle choices. Details about our benefits can be found on our KPMG US Careers site.

KPMG is an equal opportunity employer, fully committed to compliance with all federal, state, and local laws concerning recruitment and hiring. We evaluate all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, veteran status, or any other protected category.

Applicants are encouraged to apply promptly as KPMG recruits on a rolling basis and positions may be filled swiftly.