SaaS Application Manager

Lead the evolution of ServiceNow and enterprise SaaS platforms in a role that blends strategy, innovation, and hands-on ownership.

Long Term Contract

Hybrid in RI or Remote for the right candidate

$85-90/hr

ServiceNow, SaaS, Manage Service Now, Manage Microsoft and Google Products, ITSM, vendor relationships

SaaS Applications Manager (ServiceNow Platform Owner)

We’re looking for a hands-on leader to manage and optimize enterprise SaaS platforms in a dynamic university environment. This role will serve as the ServiceNow Platform Owner while overseeing key tools across Microsoft 365 (OneDrive, Copilot) and Google Workspace, including a dual email environment.

What You’ll Do:

• Own and manage the ServiceNow platform—drive adoption, optimize usage, and define the roadmap
• Oversee SaaS platforms across Microsoft and Google ecosystems (storage, email, collaboration tools)
• Manage a dual email environment (Microsoft & Google) ensuring seamless performance
• Partner with campus leadership to align technology with institutional goals
• Lead vendor relationships and ensure strong service delivery
• Drive ITSM best practices (incident, change, request, etc.) and continuous improvement
• Monitor performance (SLAs/KPIs) and enhance user experience

What You Bring:

• Experience managing enterprise SaaS platforms (ServiceNow, Microsoft 365, Google Workspace)
• Strong background in ITSM / ITIL frameworks
• Proven ability to own platforms, build roadmaps, and drive adoption
• Experience working with vendors and cross-functional stakeholders
• Strong communication and leadership skills

Company DescriptionTop Prospect Group founders and management team offer more than 25 years of experience in Information Technology and Creative Staffing. Our fundamental goal is to build successful relationships resulting in accurate job and prospect representations. Top Prospect Group meets with those we work with face-to-face to garner a better understanding of candidate or client requirements. By leveraging our experience and market insight, we are then able to provide a more consistent recruitment process.