ServiceNow Developer

Job Title: ServiceNow Developer Location: Baltimore, MD (Mostly Onsite)

Key Responsibilities Administer, configure, and maintain the ServiceNow platform

Manage core ITSM modules

Incident Management Problem Management Change Management Perform user administration, roles, groups, and access controls Configure workflows, business rules, UI policies, and forms Support integration efforts with external systems Troubleshoot and resolve platform issues and incidents Participate in release management and upgrades Ensure compliance with federal security and change management standards Collaborate with stakeholders to gather requirements and implement solutions

Required Qualifications

Active ServiceNow Certification (CSA required; CAD preferred) 5+ years of ServiceNow Administration/Development experience Strong experience with: ITSM modules (Incident, Change, Problem) ServiceNow configurations and workflows Experience working in Federal / Government environments (preferred) Understanding of security, compliance, and audit requirements Strong communication and stakeholder interaction skills