ServiceNow Administrator

Job Description

About Fragomen:

Fragomen is recognized as the leading global immigration services provider, with more than 6,000 professionals across 70+ offices serving clients in over 170 countries. Founded in 1951 and continuously expanding its global footprint, Fragomen is known for its deep expertise in corporate and individual immigration, strategic workforce mobility, and compliance driven solutions that help organizations and people “live beyond borders.” With a reputation for excellence, innovative technology platforms, and a client centric approach, Fragomen offers a dynamic environment where you can grow, contribute, and be part of shaping the future of global mobility.

About MTSCo :

About the role:

• Maintain and develop for ServiceNow core ITSM capabilities including Incident, Problem, Change
• Build and maintain SAM (Software Asset Management) module functionality as required .
• Enhance Service Portal functionality and build out Employee Center Pro finctionaltu
• Maintain and implement enhancements to already existing CMDB
• Build and customize automation using Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and ACLs.
• Design and maintain integrations using Integration Hub, REST/SOAP APIs, scripted integrations, and MID Server.
• Configure and optimize Virtual Agent , Chatbot.
• Support Agile delivery through requirement analysis, story refinement, technical documentation, testing, and release activities.
• Ensure solutions follow platform best practices, maintainability guidelines, and security standards while collaborating with cross-functional teams with strong analytical and communication skills and followed by process driven.

How will you make a difference as a ServiceNow Admin at Fragomen/ MTSCo ?

You will drive meaningful improvements to the employee and IT service experience by designing, enhancing, and supporting core ServiceNow capabilities across ITSM, SAM, CMDB, and the Service Portal. Through smart automation, well architected integrations, and optimized Virtual Agent and chatbot solutions, you will reduce manual effort, improve data accuracy, and accelerate service delivery. By partnering closely with cross functional teams in an Agile environment, you will deliver secure, scalable, and maintainable solutions that follow platform best practices and enable process driven , high quality outcomes for the business.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.