Product Owner - ServiceNow for Department of Defense

Description

We are seeking a talented and motivated Product Owner to lead the discovery, implementation, and sustainment of a comprehensive ServiceNow suite for a dedicated Department of Defense (DoD) community. This high-visibility effort requires a strategic thinker who can collaborate with stakeholders, drive priorities, and ensure that our solutions meet both operational needs and broader program objectives.

In this role, you will be the key liaison between stakeholders and the implementation team, overseeing multiple ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), Hardware Asset Management (HAM), Software Asset Management (SAM), and Human Resources Service Delivery (HRSD). Your leadership will be instrumental in delivering a secure, compliant, and user-friendly solution. This position is primarily onsite (4 days per week), with 1 remote day to balance collaboration and flexibility.

Company Culture and Environment

Join a high-impact team driving digital transformation within the DoD. We foster a collaborative and learning-focused environment that encourages professional growth and teamwork.

Career Growth and Development Opportunities

This role offers the opportunity to influence cutting-edge technology implementations that directly support national security and defense operations, providing an avenue for professional development and career advancement.

Detailed Benefits and Perks

• Competitive compensation and benefits package
• Support training and change management efforts for smooth adoption and long-term success
• High-impact projects that contribute to national security

Compensation and Benefits

• Competitive salary based on experience
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company matching
• Generous vacation and paid time off policy
• Flexible working hours
• Opportunities for professional development and continuous learning

Why you should apply for this position today

If you’re passionate about leveraging ServiceNow to solve real-world challenges, we’d love to hear from you! Apply today and take the next step in your career.

Skills

• Hands-on experience with ServiceNow implementations, including ITSM, ITOM, HAM, SAM, and HRSD
• Strong knowledge of Agile methodologies (Scrum, Kanban) and tools like Jira or ServiceNow Agile Development
• Familiarity with Human-Centered Design principles in software development
• Excellent communication and collaboration skills
• Strong analytical and decision-making abilities
• Ability to lead cross-functional teams
• Active Security Clearance required

Responsibilities

• Define and execute the ServiceNow product roadmap in alignment with stakeholder priorities and program goals
• Engage with key stakeholders to capture and prioritize requirements
• Lead requirements gathering sessions and document functional designs
• Manage the product backlog and oversee development and deployment of ServiceNow modules
• Participate in Agile ceremonies to maintain team momentum
• Facilitate user acceptance testing (UAT) and gather feedback for continuous improvement
• Monitor project progress and provide regular updates to leadership
• Advocate for Agile best practices
• Support training and change management efforts

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field
• 5+ years of experience as a Product Owner or Product Manager, ideally within DoD or federal programs
• PMI Agile Certified Practitioner (PMI-ACP) or equivalent Agile certification preferred
• ITIL certification or ServiceNow-specific certification(s) is a plus

Education Requirements

• Bachelor’s degree in relevant fields

Education Requirements Credential Category

• Degree in Computer Science, Information Systems, Engineering, or a related field

Experience Requirements

• 5+ years of experience as a Product Owner or Product Manager
• Experience with DoD or federal programs is ideal

Why work in Athens, AL

Athens, AL, offers a rich blend of Southern charm, history, and a growing technology landscape. It provides a friendly community atmosphere with access to beautiful parks, recreational activities, and local cultural events. Living in Athens allows for a peaceful lifestyle while being close to larger cities like Huntsville, known for its technological advancements and job opportunities.