ServiceNow Developer (Only W2)

Job Title: Service Now Developer

Location: Richardson, TX (Onsite)

Experience: 10+ years

Detailed Job Description:

Experience in ServiceNow Architecture, TSM capabilities, CMDB data model, TSM configuration, Integration, Transform Map, REST API Explorer, Workspace, Dashboard and UI builder.

· Architect core TSM processes (Incident, Request, Problem, Change Enablement)

· Design service models, service offerings, and catalogs.

· Ensure ITIL and ServiceNow best-practice alignment

· Define SLA/KPI models and reporting frameworks

· Experienced in email notifications and automation notifications in ServiceNow

· Workflow & Automation

· Design workflow orchestration using Flow Designer and IntegrationHub

· Identify automation opportunities to improve efficiency and service quality

· Ensure consistent and reusable design across services

· CMDB Strategy & Data Model

· Define CMDB vision, scope, and roadmap

· Design CI class models, attributes, and relationships

· Ensure CMDB supports service visibility and impact analysis

· Align CMDB model with application, infrastructure, and service layers

· Data Governance & Quality

· Establish CMDB governance policies and ownership model

· Ensure CMDB integrity across discovery and integrations

· Discovery & Service Mapping

· Architect Discovery and Service Mapping solutions

· Decide discovery scope, schedules, and patterns

· Ensure accurate population of CI relationships

· Experience in ServiceNow solutioning, system Integration, TMForum Open APIs (TMF620, TMF621, TMF632, TMF674, TMF697) and data security and aligning the solution across multiple Agile Release Trains and Suppliers.

· Review detailed application, software and system components across a variety of technology stacks

· Ensure that architectural solutions meet technical and functional requirements

· Review existing system architecture and recommend improvements

· Participate in engineering reviews to determine any ambiguities

· Investigate and scope change requests to determine the scale of work to be done and estimate the timeframe and input required

· Conduct architectural analysis, evaluation, and design of systems that support and seek to solve complex business and technical problems

· Enable and ensure that system architecture is delivered in the form of robust and scalable solutions to business problems and needs

· Specify the solutions functional and technical requirements, and implementation phases required in order to deliver on and solve complex business problems

· Implement architectural governance, standards, metrics for measuring, monitoring and improving architecture

· Ensure team members understand system architectural implications of

requirements

Required:

· 10+ years of experience in ServiceNow in telecom domain

· At least 5+ implementation experience of ServiceNow TSM & CMDB