Servicenow - ITFM (IT Financial Management) & Apptio One

Role : Servicenow - ITFM (IT Financial Management) & Apptio One

Location : Austin TX (Remote)

Position Type : Contract

Primary Responsibilities

• Managing and implementing the service management technical solutions based on ServiceNow and working with the solution architects to ensure a seamless installation. This role is accountable and responsible for matching business requirements with toolset functionality. Preparing slideware to illustrate the presentations is required.
• Leading the team that implements the developed solution. This role brings technical direction specifically around the ServiceNow ITFM functions and interfaces, (ApptioOne and Databricks) guides the efforts of the Project Team to implement the solution, ensuring that the solution continues to meet business requirements through the transition. They will participate in all aspects of the transition project through go-live support including assisting with the project plan build, evaluating resources, making technical decisions based upon input from the team, escalating issues and risks, and working with the project manager to ensure that the project makes its deliverable commitments on time.
• Building the ITFM ServiceNow Capabilities. Special focus on integration with ApptioOne and Databricks but all aspects of the ITFM space as well as dependencies across the platform.
• Technical lead for demo and client facing discussions. Participation in story prep and execution within the Agile framework, alongside the Scrum Master.

Requirements:

• Extensive knowledge of ServiceNow, ITFM, solid technical knowledge of client/server applications and their associated infrastructure and network requirements.
• Excellent oral and written skills are a must as the role frequently conducts presentations to and interacts with all levels of Capgemini and Client organizations, creating the content, and writing and editing deliverables.
• Proficient ITIL Process knowledge as the role uses that knowledge combined with ServiceNow knowledge to assist in the design of the solution, and in assisting the client to define their requirements for ServiceNow configuration. The goal is to strongly urge the use of Capgemini-defined functionality of the toolset to satisfy client requirements in lieu of creating one-off solutions.
• Understand the business use of SNOW configurations
• Understand the downstream impact of SNOW Configuration in follow-on reporting and interface applications
• Proven ability to develop positive working relationships in a distributed team, and to create effective collaboration with direct and extended team members is vital
• Ability to work under pressure and manage to deadlines
• Design and develop data integrations, ETL pipelines, and workflows in ServiceNow

Required:

• IT Financial Management (ITFM)
• IT Service Level Management (ITSLM)
• Cloud Financial System Optimation.

Preferred:

• Common Service Data Model (CSDM)
• IT Operations Management (ITOM)
• IT Enterprise Architecture (ITEA)
• Cloud Financial System Optimation.

Experience

• A minimum of three years IT leadership experience as a team lead, project manager, or service delivery manager
• At least five years ServiceNow development and support experience

Skills/Certifications

• ServiceNow accreditation as a professional ServiceNow Engineer desired
• Excellent analytical and problem solving skills
• Bachelor’s degree in Computer Science or related field (not required in exchange for working experience)
• Proficient with all Microsoft Office applications65.

Best Regards,

Bismillah Arzoo (AB)