ServiceNow / ITOM Specialist

We are seeking a highly skilled ServiceNow Discovery Engineer / ITOM Specialist with strong Software Asset Management (SAM) and Hardware Asset Management (HAM) experience. This role is responsible for designing, implementing, and optimizing advanced Discovery and Service Mapping solutions to ensure accurate, reliable CMDB population while directly supporting SAM, HAM, and ITOM maturity across on‑premises and cloud environments.

Key Responsibilities

Design, configure, and manage MID Servers to support secure, scalable discovery operations using ServiceNowDevelop and maintain custom Discovery probes, sensors, and patterns for accurate identification and classification of infrastructure components using ServiceNowEnsure high‑quality CMDB population to support SAM and HAM use cases, including data accuracy, completeness, normalization, and lifecycle alignment using ServiceNowImplement and support Service Mapping to accurately map application services and dependencies (required) using ServiceNowLeverage Discovery data to improve software normalization, entitlement accuracy, compliance, and audit readiness (SAM) using ServiceNowSupport hardware lifecycle visibility, normalization, and governance through reliable Discovery outcomes (HAM)Integrate ServiceNow Discovery with third‑party tools and platforms to enhance automation and data enrichmentApply strong knowledge of network protocols (SSH, SNMP, WMI, HTTP/HTTPS, etc.) to troubleshoot and optimize discovery processesConfigure and manage credential‑based access for secure discovery across multiple platformsCollaborate with infrastructure, cloud, security, ITAM, and architecture teams to align Discovery, SAM, and HAM with enterprise standardsMonitor and continuously improve Discovery and Service Mapping coverage, success rates, and data qualitySupport CMDB, SAM, and HAM governance, best practices, and maturity initiativesRequired Qualifications

Proven experience implementing ServiceNow Discovery and ITOM solutionsStrong hands‑on experience with:MID Server configuration and managementCustom Discovery probes, sensors, and pattern development (required)Service Mapping implementations (required)Strong scripting experience using JavaScript, PowerShell, and/or Shell (required)Demonstrated experience supporting SAM and HAM processes using Discovery and CMDB dataDeep understanding of network protocols and infrastructure technologiesExperience with on‑premises and cloud discovery (AWS, Azure, and/or GCP)Strong knowledge of CMDB data models, CSDM, and ITAM best practicesExperience integrating ServiceNow with external systems and toolsExcellent problem‑solving and troubleshooting skillsCertifications (Required – one or more)

ServiceNow Discovery CertificationServiceNow ITOM CertificationServiceNow SAM CertificationServiceNow HAM CertificationNice to Have

Knowledge of Event Management or other ITOM modulesFamiliarity with enterprise architecture frameworksSoft Skills

Strong analytical mindset with attention to detail (required)Automation‑focused and continuous improvement approach (required)Strong communication and stakeholder management skills