ServiceNow ITOM Architect

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Role: ITOM Architect

Location: McLean, VA/ Plano, TX (Hybrid/ Remote)

Must Have Experience

Solutioning and Design the ITOM solution using industry best practices.Advise, design and configure integration solutions between ServiceNow and other CMDB tools.Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensionsHands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rulesIntegrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methodsExperienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.3rd party software integrations with ServiceNowDesign and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.MID Server management experienceExperience in multiple ServiceNow implementationsLead the configuration and customization of ServiceNow instances.

Good To Have Experience

Experience in application architecture, infrastructure architecture, database architecture, networking, and distributed systemsWell-versed in modern web technologies and cloud computing architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automationUnderstanding of Application and Technology Portfolio ManagementExperience with discovery technologies (ADDM, TADDM, UD, etc.)Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMPExperience of custom applications developmentExperience in working on Performance AnalyticsDesign and modification of ServiceNow Service Portal.Domain Separation and designing the Process and data flow within various domainsKnowledge of LDAP/Active Directory/SSO.Review existing set up and provide best practice recommendations in line with the OEMMonitor health, usage and compliance of ServiceNow systems.Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.Experience with HTML coding and Jelly script strongly preferredExperience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.

Professional

5+ years of experience with ServiceNow required8+ years of experience with IT Industry required

Academics (Nice to Have)

Certification as ServiceNow System certified administrationCIS in Discovery, Service Mapping, Event Mgmt, Cloud MgmtCertified Implementation Specialist- ITSMITIL Foundations certification is preferred.Bachelor's degree or equivalent combination of education and experience.