Overview:

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for an expert-level CMDB Architect with a focus on ITOM, Discovery, and Integrations for Kentro's VA ESOM – End Point Support and Operations Monitoring contract across the United States. In this role, you will define and own the CMDB architecture strategy, drive data quality and governance programs, and lead the integration of the CMDB with monitoring, observability, and asset management sources. This role serves as the technical authority for configuration management across a complex federal environment and requires deep expertise in ServiceNow CMDB, Discovery, Service Mapping, and ITOM platforms.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

LI-SH1

Responsibilities:

Define and own CMDB architecture including data model design, federation strategy, naming standards, and ingestion patterns aligned to enterprise architecture. Build and execute CMDB roadmaps, maturity models, and phased implementation plans across the VA environment. Establish and enforce CMDB data governance, CI lifecycle policies, attestation processes, audit controls, and change-driven CI update workflows. Drive CMDB health and data quality programs using health dashboards, metrics, and exception remediation workflows. Lead integration of CMDB with monitoring, observability, and asset sources including SCCM, BigFix, Armis, Splunk, CI/CD pipelines, and cloud CMDBs. Apply hands-on expertise in data modeling, reconciliation, normalization, Transform Maps, IntegrationHub, ETL tools, and REST/SOAP APIs. Connect CMDB design to ITSM and ITOM processes including Incident, Problem, Change, Asset, Service Mapping, Event Management, and AIOps. Partner with Change Management, infrastructure, cloud, and application teams to ensure CI accountability and accurate service modeling. Develop standards, playbooks, and training materials to align cross-functional teams around CMDB strategy and governance. Qualifications:

8+ years of experience in ITSM, configuration management, platform architecture, or enterprise architecture. 5+ years focused specifically on CMDB, Discovery, and Service Mapping. Bachelor's degree in engineering, mathematics, or business administration. Strong understanding of CMDB concepts including CI classes, relationships, and dependency modeling for complex infrastructures (servers, networks, cloud, containers, databases, middleware, load balancers). Expertise with ServiceNow CMDB, Discovery, Service Mapping, and ITOM platforms. Demonstrated ability to define CMDB architecture, governance frameworks, and data quality programs at scale. ITIL Foundation certification required.

Preferred Qualifications:

ServiceNow certifications including CIS-CMDB, CIS-Discovery, CIS-Service Mapping, CSA, or architect-level credentials. Active federal security clearance or Public Trust. Experience in a federal IT environment. Advanced problem-solving and analytical skills with strong attention to CMDB data accuracy and configuration integrity. Strong communication and stakeholder management skills with experience presenting to leadership, auditors, and cross-functional IT teams.

Clearance Requirement:

US Citizen or Green card holder Willing and able to obtain and maintain Public Trust Clearance Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents

If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Benefits:

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA 

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.