ServiceNow Developer/ Admin

Position: ServiceNow Developer

Location: Evendale, OH

Job Description

Must Have Technical/Functional Skills

• ServiceNow Development and Administration/Integration

• ServiceNow Certified Application Developer

• ITIL v3 or ITIL v4

Profiles will not be considered for anyone who does not have an active SN certification through the following Portal: https://partnerportal.service-now.com/partnerhome?id=verify_certificate

Roles & Responsibilities

What you will do

• Configures and develops on the ServiceNow platform including routine changes or configuration and adjustments as requested

• Provision, install, configure, operate, and maintain the ServiceNow platform

• Perform daily, weekly, monthly system monitoring, verifying the integrity and availability of ServiceNow applications

• Collaborate with Platform and Delivery teams to perform ServiceNow upgrades and patching. Coordinate system updates across different instances, ensure latest patches, and configuration changes

• Assist with report configuration, dashboards, and maintenance and performs operational administrative tasks, as needed

• Actively collaborates with other teammates to perform code reviews, discuss new developments and projects, and shadow other junior admins/developers as needed

• Support the administration for Production and non-prod instances

• Collaborate with the Production Support and ServiceNow Operation teams to monitor support cases

• Document administrative processes and issues resolution

• Working with business line stakeholders to develop clear requirements.

• Participate in the daily scrum meeting and other related Agile ceremonies

• Responsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform for any reported problems across all instances.