W2 Role :- ServiceNow ITAM Engineer || Portland, OR – Hybrid

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ServiceNow ITAM Engineer

Location: Portland, OR – Hybrid 3 days Onsite, local currently is preferred

Duration: 6+ months

Visa:

Interview: Skype

Our client is seeking a ServiceNow ITAM Engineer to support the design, implementation, and ongoing optimization of an enterprise IT Asset Management program. This role will play a key part in building and enhancing ITAM capabilities within ServiceNow, with a strong emphasis on CMDB strategy, data integrity, and process improvement. The ideal candidate brings a balance of functional expertise and technical knowledge, and thrives in a collaborative, cross-functional environment.

ServiceNow ITAM Engineer Responsibilities

Lead the design, enhancement, and governance of IT Asset Management processes within ServiceNow, with a strong focus on CMDB as the central source of truth.Partner closely with internal teams, program leadership, and external vendors to support ITAM and SAM Pro implementation efforts and ensure alignment with best practices.Define, document, and continuously improve asset lifecycle processes, workflows, and data standards across hardware, software, and service assets.Support CMDB architecture, including configuration item classes, relationships, and data quality standards to ensure accurate and reliable asset data.Drive process design and refinement initiatives, identifying gaps and implementing scalable solutions to improve efficiency and data integrity.Collaborate with ServiceNow developers and platform teams to translate business requirements into functional solutions without owning heavy hands-on development.Contribute to data migration, normalization, and reconciliation efforts to maintain a high-quality asset inventory.Assist in establishing governance frameworks, reporting, and dashboards to provide visibility into asset performance, compliance, and usage.Facilitate stakeholder discussions, workshops, and working sessions to align on ITAM strategy and drive adoption across the organization.Support ongoing optimization efforts, including audits, process enhancements, and continuous improvement of ITAM capabilities.

ServiceNow ITAM Engineer Qualifications

3+ years of experience working within IT Asset Management, with a strong focus on the ServiceNow platform.Hands-on experience configuring ServiceNow ITAM modules is required, including workflows, data models, and platform capabilities.Proven experience designing, implementing, and governing CMDB structures and data relationships.Strong understanding of ServiceNow ITAM, SAM Pro, and related ITSM/ITOM modules.Experience with asset lifecycle management, process design, and workflow optimization in enterprise IT environments.Familiarity with data quality practices, including normalization, reconciliation, and reporting.Solid understanding of ITIL frameworks and IT asset management best practices.Ability to collaborate cross-functionally with technical teams, business stakeholders, and third-party vendors.Strong communication skills with the ability to lead discussions and translate complex requirements into actionable solutions.Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent experience.