servicenow servicenow portal

About Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Job Title: servicenow service port

alLocation: PAN IND

IAWork Mode: Hybrid Mo

deExperience: 5+years (5 years Relevan

t)Job Type: Contract to hire (C2

H)Notice Period: - Immediate joiner

s. ServiceNow Service Portal L

ead Descrip

tion ServiceNow Service Portal Lead/Sr. Developer will be responsible for designing and implementing technical solutions on Service Portal and ITSM mod

ules.Technical Lead will be responsible to contribute to Service Portal and ITSM ServiceNow Solution implementation, which could include activities like system configuration, development of custom features on client and server side, technical consulting, technical specifications preparation, testing support, rollout support and ot

hers.Technical Lead should be able to play multiple roles : business analyst, solution architect, technical consultant as per project

needHe/she should be able to understand the business needs and the needs to standardize processes, and build this into the design and deliver

ables

Role/Responsibi

lities:

• Expertise in Creating and implementing complex pages and custom servic

e portal- Expertise in Creating and implementing custom

widgets- Expertise in Implementing designer-provided user in

terfaces- Expertise in matching the UI from designs on various pages of

a portal- Expertise in resolving UI performance bot

tlenecks- Experience in resolving complex widget

defects- Experience in Analyzing usage st

atistics- Experience in Google Analytics (GA) Setup on Servic

e Portal- Expertise in developing ServiceNow Portal Components like Branding, SP pages, UI pages,

Widgets.- Ensuring custom widgets and pages are ready for

upgrade- Development Expertise on ITSM Modules like Incident, Problem, Change, CMDB, SLM / SLA, Service Catalog, Request, Knowledge, Now Mobile, Mobile Agent, Virtual agent, Predictive intelligence, Performance Analytic, Surveys and Assessme

nts etc.- Expertise on integration (web services like REST/SOAP) with third part

y tools.- Responsible for Solution Building and Team Ma

nagement- Implement automation/innovation on ITSM applications and

modules- Implement the configuration of new applications or suites during planning, requirement gathering, design, development, documentation, and rollout

phases.- Assesses architecture and current system limitations, define and design system specifications, and evaluates input/output processes and working parameters for hardware/software compat

ibility.- Proven experience in leading development teams in implementing and/or supporting Service Now in a large business envi

ronment.- Experience in system development and/or delivering solutions within large-scale IT s

ervices.- Demonstrated experience in identifying complex problems, reviewing information to develop and evaluate options then implementing s

olutions- Must have experience with multiple ServiceNow implementations and have developed custom appl

ications- Manages support for SLA based incidents/

requests- Zero SLA failure for incidents/

requests- Sprint planning and execution for

requests- Bug Fix planning and execution to fix critical/high priority i

ncidents- Leading and managing team of developers and ensure delivery of incidents/request without SLA

failure- Identify and develop ways to improve the functionality configured in customer env

ironment- Conduct daily standup meetings, regular sprint planning , review meetings and requirement gatherings session wi

th users- Communicate effectively with clients to identify needs and evaluate alternative business s

olutions- Continually seek opportunities to increase customer satisfaction and deepen client relat

ionships- Manage client expectations eff

ectively- Develop clear and concise technical/process docum

entation- Strong collaboration with stakeholders including internal customers, stakeholders and vendors to understand challenges and gain consensus on improved system and operational s

olutionsTechnical and Industry Exp

erience:- Industry and project experience of 6+ years with Se

rviceNow- At least 4+ years’ experience in designing and implementing the ServiceNow ITS

M module- Experience working in an IT Service Management (ITIL) / Agile / DevOps env

ironment- Excellent Knowledge of web-based development languages; specifically, JavaScript, Ajax, HTML, CSS and ServiceNow APIs, Web

Services- Expertise in ServiceNow Coding (java script, business rules, client scripts, UI Polic

ies etc)- Expertise on ServiceNow ITSM in Ser

viceNow.- Expertise on REST/SOAP based inte

grations- Good Knowledge on building custo

m portal- Knowledge on Service

Now CMDB- Sound knowledge of industry standards and metho

dologies- Strong analytical skills, communication, and presentatio

n skills- Prior experience of working with globally dispersed virtual teams across a number of dis

ciplines- Strong interpersonal skills with a collaboration mindset both within and outside the immedi

ate team- Creative and solution o

riented.- Willing to take on new challenges and drive them to co

mpletion- Certifications Pr

eferred:o Servic

e Portalo ServiceNow Certified System Administrato

r (CSA).o ServiceNow Certified Application Develope

r (CAD).o ServiceNow Certified Implementation Specialist ITSM (CI

S-ITSM).o ITIL v3/4 Fou

ndation"