ServiceNow Solutions Design Lead - SPM/PPM Integrations & Implementations

ServiceNow Solutions Design Lead Position SummaryThe ServiceNow Solutions Design Lead is responsible for architecting and delivering scalable, cost-effective, and business-aligned solutions on the ServiceNow platform. This role ensures that all implementations align with the DTX operating model and enterprise standards. The individual collaborates closely with business stakeholders, technology teams, and external partners to design innovative solutions that support strategic digital transformation objectives.

The role requires deep expertise across ServiceNow modules including Strategic Portfolio Management (SPM/PPM), ITSM, custom application development, integrations, and platform governance.

Key ResponsibilitiesSolution Architecture & Design

Lead the end-to-end architecture and design of robust, scalable ServiceNow solutions.Ensure alignment with enterprise architecture standards, quality frameworks, and best practices.Validate technical designs and conduct peer/code reviews.Implementation & Delivery

Oversee implementation to ensure projects are delivered on time, within scope, and within budget.Support full solution lifecycle management—from ideation through deployment and optimization.Ensure financial viability of solutions (build and run cost alignment).Stakeholder & Vendor Management

Partner with business units and stakeholders to gather requirements and translate them into technical solutions.Collaborate with ServiceNow and third-party vendors; support SOW management and billing coordination.Maintain strong relationships with internal teams and external partners.Integration & Technical Leadership

Design and manage integrations between ServiceNow and other enterprise platforms.Provide technical leadership and mentorship to development teams.Guide best practices in Agile and DevOps methodologies.Ensure optimal use of MID Servers and integration frameworks.Governance, Compliance & Risk Management

Ensure compliance with enterprise security policies and regulatory requirements.Identify, manage, and mitigate risks, dependencies, and issues related to solution design and implementation.Ensure adherence to licensing models and governance standards.Continuous Improvement & Innovation

Drive process improvements and system enhancements.Stay current with emerging ServiceNow capabilities and industry trends.Promote innovation, collaboration, and continuous improvement within the solution domain.Customer & Performance Focus

Deliver high-quality solutions that meet or exceed customer expectations.Resolve escalations effectively.Maintain documentation and provide progress/status reporting.Performance Measures

Quality and scalability of solution designsAdherence to ServiceNow best practicesCost efficiency and budget managementCustomer satisfactionQualifications & Experience EducationBachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)Experience8+ years of hands-on ServiceNow experienceMinimum 5 years in solution design and implementation rolesExperience in digital transformation initiativesAt least one ServiceNow certificationTechnical SkillsStrong expertise in SPM/PPM, ITSM, ITOM, CMDB, AMDB, custom applications, and integrationsExperience with Performance Analytics and reportingKnowledge of ServiceNow licensing modelsProficiency in JavaScript, HTML, and CSSStrong integration capabilities with enterprise systemsExperience working with MID ServersMethodologies & Soft SkillsFamiliarity with Agile and DevOps frameworksStrong analytical, troubleshooting, and problem-solving skillsExcellent stakeholder communication and collaboration abilitiesLeadership and mentoring capabilities