Description

Role Summary MetaPhase is seeking a skilled ServiceNow Developer with a minimum of seven (7+) years of experience to support a federal enterprise ServiceNow implementation. This role is part of a high-performing team responsible for building cutting-edge applications and advancing the organization's ITAM capabilities across hardware and software asset lifecycles.

The ideal candidate will design and develop scalable solutions with a focus on usability, user experience (UX), and test-driven development, while driving asset visibility, compliance, and lifecycle management through ServiceNow. You will work within an Agile DevSecOps environment, collaborating closely with cross-functional teams to deliver mission-critical capabilities.

What You Will Be Doing Custom Application Development: Design and build custom applications on the ServiceNow platform to meet organizational needs. Platform Operations & Maintenance: Support upgrades, enhancements, and ongoing maintenance of ServiceNow applications, with a focus on ITAM data integrity and system performance. Workflow & Automation: Develop workflows, scripts, and integrations to automate asset tracking, reconciliation, and compliance processes. Portal Development: Design and implement full-scale Service Portal solutions. Performance Analytics: Develop/maintain dashboards and reporting to drive business insights. CMDB & Data Management: Ensure alignment between CMDB and ITAM data models, improving data accuracy and governance. Troubleshooting & Support: Provide expert-level support and resolve complex ServiceNow issues with minimal downtime. Best Practices & Documentation: Champion development best practices and maintain thorough documentation for knowledge transfer and sustainment. Collaboration: Participate in Agile ceremonies, support story estimation, and manage work through the development lifecycle. Platform Configuration: Configure and support modules including Knowledge Management, Service Request Management, CMDB, and Service Portal. Mentorship: Guide and mentor junior team members to promote growth and knowledge sharing. Adaptability: Effectively manage multiple priorities and adapt to dynamic client environments.

What We Need From You (Required) Minimum of seven (7+) years of overall industry experience, including low-code platform development Minimum of five (5+) years of hands-on ServiceNow development and configuration experience Strong experience with IT Service Management (ITSM) and IT Asset Management (ITAM) ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications Proven problem-solving, process improvement, and change management skills Strong communication and collaboration skills across technical and business teams Experience with federal implementations and FedRAMP-certified ServiceNow environments U.S. Citizenship (required for federal contract support)

Bonus Points (Desired) Experience supporting Federal U.S Government clients ServiceNow Hardware Asset Management (HAM) certification and implementation experience ServiceNow Software Asset Management (SAM) certification and implementation experience Experience with Common Service Data Model (CSDM) workshops and implementation Strong background in workflow design and Performance Analytics

Work Location

Remote

Travel

None

Education Level

Bachelor's degree (or higher) in Computer Science, Engineering, Information Systems or a related field

Clearance Level

Ability to obtain Public Trust RequiredU.S. Citizenship required (NO EXCEPTIONS)

Compensation:

Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $120,000 - $150,000.

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LI-Remote