ServiceNow SAM Licensing Consultant

Overview

CTG is seeking a ServiceNow SAM Licensing Consultant for a long-term engagement with our client supporting enterprise ServiceNow transformation and Software Asset Management (SAM) optimization initiatives.

Location: San Jose, CA Duration: 11 months

Role OverviewThis consultant will support enterprise clients in implementing and optimizing ServiceNow solutions with a strong focus on Software Asset Management (SAM), licensing compliance, and IT asset governance. The role requires hands-on configuration of ServiceNow modules, integration with enterprise systems, and expertise in software licensing and entitlement reconciliation.

Key Responsibilities- Configure and implement ServiceNow modules including ITSM, ITAM, SAM, CMDB, and workflow automation

• Lead or support ServiceNow instance deployments for large enterprise environments
• Optimize Software Asset Management (SAM) processes including discovery, normalization, and license reconciliation
• Ensure accurate entitlement management and software compliance across enterprise systems
• Integrate ServiceNow with tools such as Epic EMR, Azure DevOps, SCCM, and identity platforms
• Analyze existing ITAM/SAM processes and recommend improvements in governance, data quality, and operating models
• Develop dashboards and reporting to improve asset visibility and licensing efficiency
• Support SAM audit readiness and compliance reporting

Required Skills & Experience- Strong hands-on ServiceNow experience (ITSM, ITAM, SAM, CMDB)

• Deep understanding of software licensing models and SAM audit processes
• Experience with ServiceNow SAM Pro and/or tools such as Flexera or Snow
• Strong data analysis and problem-solving skills
• Experience integrating ServiceNow with enterprise IT systems
• Background in IT operations, cloud environments, and configuration management baselines
• ServiceNow Certified System Administrator preferred
• ITIL v4 Foundation preferred

Nice to Have- Experience supporting enterprise-scale ServiceNow implementations

• Exposure to regulated industries (healthcare, insurance, financial services, retail)
• Experience working in consulting or client-facing delivery roles

Education- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field, or equivalent experience.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Rebecca Olan at Rebecca.Olan@ctg.com. Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position ranges from $75.00 to $82.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.