At SCP Health, what you do matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

Strong track record of providing excellent work/life balance. Comprehensive benefits package and competitive compensation.

• Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

Responsibilities: Platform Development & Administration Design, develop, configure, and maintain ServiceNow applications and workflows across ITSM, HRSD, IRM, and SPM. Perform hands-on development using Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, IntegrationHub, and Service Portal. Administer core platform capabilities including users, roles, groups, ACLs, forms, workflows, and data models. Support ServiceNow upgrades, patches, cloning activities, and regression testing. Platform Architecture & Design (Emerging Architect Responsibilities) Contribute to the design and evolution of the ServiceNow platform architecture in alignment with business needs and best practices. Assist in defining platform standards, reusable components, and technical patterns to ensure scalability, performance, and maintainability. Participate in CMDB and CSDM alignment efforts to support accurate service modeling and reporting. Partner with stakeholders to translate business requirements into sustainable technical solutions—not just short-term fixes. Integration & Automation

Build and maintain integrations between ServiceNow and enterprise systems using REST/SOAP APIs, MID Servers, and IntegrationHub. Design and implement automated workflows to reduce manual effort and improve self-service capabilities. Support enterprise initiatives focused on digital workflows, service catalog expansion, and cross-department automation. Governance, Documentation & Enablement

Ensure configurations and customizations adhere to platform governance, security, and compliance standards. Create and maintain technical documentation, including solution designs, workflows, and configuration standards. Provide guidance and mentoring to junior developers, administrators, and platform contributors. Collaborate with platform owners, developers, architects, and business partners to ensure alignment with the ServiceNow roadmap. KNOWLEDGE, SKILLS, AND ABILITIES Interpersonal & Professional Skills Strong ability to communicate with both technical and non-technical stakeholders. Proven ability to balance tactical delivery with strategic thinking. Highly organized with the ability to manage multiple priorities effectively. Strong customer service mindset and commitment to quality outcomes. Ability to work effectively in fast-paced and high-impact environments.

Technical Skills Strong hands-on experience with ServiceNow administration and development. Proficiency in JavaScript and ServiceNow scripting (Glide API, Business Rules, Script Includes, Client Scripts). Experience with Flow Designer, IntegrationHub, Service Portal, and reporting/dashboarding. Solid understanding of ServiceNow data models, table relationships, and platform architecture concepts. Working knowledge of ServiceNow upgrade processes, instance management, and SDLC practices. Foundational understanding of ITIL concepts and enterprise service management.

EDUCATION (Required and/or Preferred) Bachelor's degree (BA/BS) in Computer Science, Management Information Systems, or related field, or equivalent experience.

WORK EXPERIENCE / QUALIFICATIONS 3–5 years of hands-on experience administering and developing on the ServiceNow platform. Experience supporting multiple ServiceNow modules such as ITSM, HRSD, IRM, or SPM. Demonstrated experience progressing beyond basic development into solution design and platform decision-making. Experience working in Agile or iterative delivery environments. Familiarity with ITIL, Risk Management Frameworks, and Project/Portfolio Management concepts. Heavy organizational and documentation skills. Ability to perform objective analysis and re-engineering of business processes. Excellent communication and organization skills. Strong customer service focus.

ServiceNow Certifications (Preferred)

Certified System Administrator (CSA) Certified Application Developer (CAD) Certified Implementation Specialist (CIS) – any module

WORK ENVIRONMENT AND PHYSICAL DEMANDS Professional office setting Continuous sitting & computer use Continuous oral and written communication and listening skills Role requires an elevated level of mental focus and sustained problem-solving

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Pay Range:

67,356.00 - 111,435.00 USD annually This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations.

We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources.

Visit our website for further information. https://myscpbenefits.com/

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