Senior Consultant for ServiceNow IT Operations Management

Your Journey at Crowe Starts Here:

At Crowe, you have the opportunity to build a fulfilling and rewarding career. We offer real flexibility to help you balance work and life, while trusting you to deliver impactful results. We value your individuality, prioritize your well-being, and have a commitment to nurturing your career progression. Everyone at Crowe has equal access to opportunities for growth and leadership. For over 80 years, our focus on delivering excellent service through innovative solutions has defined our firm. Join us at Crowe to help shape the future of our industry.

Job Description:

Crowe is looking for a dynamic Senior Consultant to join our expanding ServiceNow ITOM (IT Operations Management) team. This role is perfect for someone passionate about hands-on development and configuration on the ServiceNow platform, particularly in ITOM modules such as Discovery, Service Mapping, and Event Management. You’ll collaborate closely with a dedicated team, working behind the scenes to architect and implement robust, scalable ServiceNow solutions that deliver meaningful outcomes for our clients.

Responsibilities:

Perform advanced technical configuration and scripting for ServiceNow ITOM, including:Designing Discovery patterns, probes, and sensorsInstalling, configuring, and troubleshooting MID ServersCreating Event Management rules and alert correlationsDesigning and deploying Service MappingDesign and maintain integration solutions with external systems (e.g., monitoring tools, CMDB feeders).Transform technical requirements and architecture into scalable, maintainable implementations.Collaborate with Solution Architects and engagement leads to ensure high-quality solutions.Document processes clearly and maintain reusable internal development standards.Assist in system testing, UAT, deployment, and ongoing performance tuning.Participate in internal design sessions and code reviews.Engage with clients in technical workshops, validations, or post-go-live support.Desired Skills:

Expertise in JavaScript, REST/SOAP APIs, and ServiceNow scripting techniques.Strong understanding of ServiceNow CMDB, discovery patterns, and infrastructure modeling.Experience with third-party tool integrations like SolarWinds, SCOM, Dynatrace, LogicMonitor, etc.Familiarity with cloud infrastructures (AWS, Azure, GCP) and hybrid environments.Excellent troubleshooting skills concerning MID Servers, connectivity, and system performance.Certifications:

ServiceNow Certified System Administrator (CSA) - PreferredServiceNow Certified Implementation Specialist (CIS) - Discovery, Service Mapping, or Event Management - PreferredCertified Application Developer (CAD) - PreferredQualifications:

3+ years of professional experience2+ years of direct ServiceNow ITOM hands-on experienceProven experience implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management.Able to deliver technical solutions independently with minimal guidance.Outstanding written and verbal communication skills, especially in documenting complex logic.Comfortable working both independently and as part of a distributed team.Willing to travel up to 30% as needed for client projects.Why Crowe?

Crowe's ServiceNow practice empowers technical professionals to undertake significant work within a collaborative and fast-paced environment. In the role of Senior Consultant, you'll team up with leading industry experts and take part in delivering transformative solutions that enhance IT operations at scale. Whether you aim to expand your ServiceNow expertise or deepen your knowledge in ITOM, you’ll find a supportive environment for your technical and professional growth.

We expect our team members to embody Crowe's values of Care, Trust, Courage, and Stewardship. These principles define who we are, and we maintain a commitment to ethical behavior and integrity at all times.

In compliance with federal law, all new hires are required to verify identity and eligibility to work in the United States at the time of hire. Crowe is not currently sponsoring work authorization.

The typical wage range for this role is between $79,100.00 and $156,600.00 per year, depending on various factors such as skill sets, experience, certifications, and other organizational needs.

Our Benefits:

Your exceptional journey begins here. At Crowe, we recognize that great people are what make our firm thrive. We offer a comprehensive total rewards package to support our employees.

How You Can Grow:

In an inclusive culture that values diversity, we will nurture your talent. You’ll regularly meet with your Career Coach to discuss your career goals and aspirations.

More about Crowe:

Crowe is a leading public accounting, consulting, and technology firm in the U.S. We leverage our deep industry expertise to deliver audit services to various entities while assisting clients in achieving their goals with tax, advisory, risk, and performance services. Crowe is celebrated as one of the best workplaces in the country and operates globally as an independent member of Crowe Global, which comprises over 200 accounting and advisory firms in more than 130 countries.

Crowe LLP is an equal opportunity employer, prohibiting discrimination and harassment based on race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability, veteran status, or any other characteristic protected by law.

In the spirit of merit-based hiring, we evaluate all candidates based on objective, job-related criteria such as experience, skills, and alignment with the role, ensuring an inclusive process free from discrimination.

If you would like to apply and need accommodation or special assistance, please visit our Applicant Assistance and Accommodations page for more information.