Service Now Developer

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

We are seeking a skilled and experienced ServiceNow Developer with proficiency in Configuration Management Database (CMDB) administration and development. The ideal candidate will have a strong understanding of ServiceNow’s architecture, development practices, and CMDB best practices. You will play a key role in designing, implementing, and optimizing ServiceNow modules, with a primary focus on CMDB, enabling accurate and efficient asset and configuration management. The candidate is expected to work independently, proactively identify new development and automation opportunities, and take end‑to‑end ownership of implementing, fixing, and deploying changes on the ServiceNow platform.

What You Will Do

ServiceNow Development

Design, develop, and customize ServiceNow applications and modules using best practices and industry standardsCreate and maintain ServiceNow workflows, business rules, client scripts, UI policies, and service portal configurationsCollaborate with cross-functional teams to design innovative solutions that meet business needs

ServiceNow Automation

Designed and implemented end‑to‑end ServiceNow automations using Flow Designer, Business Rules, and custom JavaScript (Script Includes, Client Scripts, UI Policies, Scheduled Jobs) to streamline ITSM processes and reduce manual effort.Integrated ServiceNow with external systems using IntegrationHub and REST/SOAP APIs, and automated CMDB discovery, reconciliation, and data quality to ensure accurate and reliable configuration data.Collaborated with stakeholders to identify automation opportunities, translate business requirements into scalable solutions, and established governance and best practices including documentation, version control, and code reviews.

CMDB Administration and Development

Architect, implement, and optimize the CMDB to accurately track IT assets and configuration items (CIs)Design and manage data models, relationships, and processes within the CMDBPerform CMDB health assessments, including identifying orphaned or duplicate CIs and resolving data quality issues

Integration and Support

Develop integrations with external systems for data synchronization with CMDB (e.g., discovery tools, ITSM tools, monitoring platforms)Provide ongoing technical support and maintenance for CMDB and associated ServiceNow applicationsProactively monitor and troubleshoot ServiceNow performance issues related to CMDB and resolve technical challenges

Compliance and Governance

Ensure CMDB and other ServiceNow modules comply with company policies and industry standardsEnforce CMDB governance policies and procedures for data integrity, security, and scalabilityCollaborate with stakeholders to define and document CMDB standards and procedures

Collaboration and Communication

Work closely with business stakeholders, IT operations teams, and service owners to understand requirements and deliver effective ServiceNow solutions with CMDB improvementsProvide user training, technical documentation, and best practices to drive adoption and efficient usage of ServiceNow

What You Bring To The Role

Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent work experienceProven experience as a ServiceNow Developer, with a focus on CMDB implementation and maintenanceProven prior experience in ServiceNow automation, including designing and implementing automated workflows using Flow Designer, Business Rules, and scriptingStrong understanding of ITIL practices, particularly around Configuration and Asset ManagementProficiency in ServiceNow scripting (e.g., JavaScript, AngularJS) and knowledge of platform APIsFamiliarity with integrating ServiceNow with other enterprise systems via APIs and middlewareExperienced in ServiceNow Discovery, Service Mapping, and integration with external market CMDB provisioning toolsHands-on experience with database concepts, including data imports, transform maps, and database designStrong analytical and problem-solving skills with the ability to troubleshoot CMDB and ServiceNow issuesFamiliarity with Agile methodologies and collaboration tools like JIRA, Confluence, etcExcellent written and verbal communication skills

This position requires written and oral fluency in English. The successful candidate will be required to support or collaborate with English-speaking colleagues or stakeholders nationally in our English speaking provinces while at KPMG.

KPMG BC Region Pay Range Information

The expected base salary range for this position is $74,000 to $111,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

KPMG Ontario Region Pay Range Information

The expected base salary range for this position is $74,000 to $111,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.