ServiceNow Solution Architect

JD:

Position Overview: We are seeking a highly skilled ServiceNow Solutions Architect to join our team. This role is ideal for a hands-on technical expert who thrives in a collaborative environment and is passionate about leveraging the ServiceNow platform to drive business efficiency. You will play a key role in designing, implementing, and optimizing ServiceNow solutions across our enterprise, working closely with stakeholders to explore new capabilities, produce documentation and best practices, and maintain high standards of platform performance and scalability.

Responsibilities:

• Architect, design, and implement scalable and maintainable ServiceNow solutions across multiple modules (e.g., ITSM, ITOM, ITAM, HRSD, CSM etc.).
• Install, configure, and test new applications and features in a sandbox/dev environment.
• Continuously explore ServiceNow's latest capabilities, releases, and technologies to improve the platform and advise on best practices.
• Integrate asset management with related ITSM/ITOM processes such as CMDB, Incident, Change, and Procurement.
• Ensure data integrity, normalization, and reconciliation of discovery and inventory sources.
• Lead proof-of-concept (PoC) initiatives to validate new modules, integrations, or third-party tools.
• Develop and maintain technical documentation, including solution designs, configuration guides, and standard operating procedures.
• Establish and promote best practices for ServiceNow development, security, governance, and release management.
• Collaborate with business stakeholders, developers, and project managers to ensure solutions align with strategic goals and technical standards.
• Lead workshops, gather requirements, and translate business needs into scalable technical solutions.
• Provide guidance and mentorship to developers and junior engineers on platform capabilities and architectural decisions.
• Troubleshoot complex platform issues and recommend long-term solutions.
• Conduct structured knowledge transfer sessions with the Managed Service Provider (MSP) and internal support teams to ensure continuity, supportability, and platform resiliency.
• Knowledge of software licensing models (Microsoft, Oracle, Adobe, etc.)
• Strong hands-on experience with ServiceNow HAM Pro and SAM Pro modules.

Mandatory Skills: ServiceNow ITOM Service Mapping .