ServiceNow Developer - Developer/ Architect / Tech Lead

Company Description

Teknoz Software Solutions LLC is a technology-driven company specializing in innovative software solutions for businesses across various industries. Dedicated to excellence, Teknoz focuses on providing cutting-edge tools and services tailored to client needs, driving efficiency and success. With a commitment to quality and collaboration, Teknoz fosters a professional environment for solving complex business challenges. Join us to be part of a dynamic team making a significant impact in the tech world.

Role Description

This contract role as a ServiceNow Developer / Architect / Tech Lead / Tester / BA is located on-site in Columbus, OH.

ServiceNow Engagement Developer / LeadLocation: Columbus, OH (Onsite 5 days/week)

Security/Citizenship: US Citizen or Green Card Holder required

Employment Type: Full-Time / Contract-to-Hire

Role Overview: We are seeking a senior-level ServiceNow Engagement Lead to oversee the delivery of complex enterprise solutions for a large-scale public sector project. This individual will serve as the primary bridge between technical delivery teams and senior stakeholders, ensuring that platform implementations align with organizational goals within a highly regulated FedRAMP environment.

The ideal candidate will have deep ServiceNow expertise and a proven track record of leading multi-workstream digital transformations (ITSM, ITOM, HRSD, etc.) from inception through value realization.

Key Responsibilities:

Strategic Delivery: Lead the end-to-end delivery of ServiceNow engagements, managing scope, schedule, budget, and governance for parallel workstreams.Stakeholder Management: Act as the primary point of contact for project leadership, facilitating workshops, steering committee meetings, and regular status reporting.Compliance & Governance: Ensure all platform configurations and architectural decisions adhere to FedRAMP security standards and public sector regulatory requirements.Methodology Leadership: Apply NowCreate or similar Agile/Scrum methodologies to drive successful outcomes, managing sprint planning, backlogs, and RIDAC (Risks, Issues, Decisions, Action Items, and Changes) logs.Cross-Functional Orchestration: Coordinate between Business Analysts, Developers, and Architects to translate complex business requirements into scalable technical solutions.Quality Assurance: Oversee User Acceptance Testing (UAT) and Organizational Change Management (OCM) activities to ensure high adoption rates and client satisfaction.Required Qualifications:

Experience: 8+ years of progressive experience in professional services or IT consulting, with at least 5 years specifically dedicated to leading ServiceNow implementations.Technical Depth: Extensive knowledge of the ServiceNow platform across multiple product lines (e.g., ITSM, ITOM, CSM, or SPM).Citizenship: Must be a US Citizen or Green Card holder.Education: Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.Preferred Qualifications:

Public Sector Knowledge: Demonstrated experience working with state or local government entities, specifically within a FedRAMP or similarly secured cloud environment.Certifications (Highly Preferred):

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS) in one or more modulesProject Management Professional (PMP) or PRINCE2Certified Scrum Master (CSM)ITIL v4 Foundations or higherCritical Success Factors:

Ability to work onsite in Columbus, OH, full-time.Exceptional communication and negotiation skills, with the ability to manage expectations in a sensitive, high-stakes environment.A "hands-on" leadership style with the ability to troubleshoot delivery roadblocks and mentor junior team members.

2. ServiceNow Developer/Architect

Location: Columbus, OH (Onsite 5 days/week)

Security/Citizenship: US Citizen or Green Card Holder required

Employment Type: Full-Time / Long-term Contract

Key Responsibilities:

Architectural Strategy: Define the technical architecture for the ServiceNow platform, ensuring alignment with the Common Service Data Model (CSDM) and industry best practices to minimize technical debt.Hands-on Development: Design and develop custom scoped applications, complex Business Rules, Script Includes, UI Actions, and Client Scripts using JavaScript and Glide APIs.FedRAMP Compliance: Implement and maintain robust security protocols, including advanced ACL configurations, data encryption, and secure coding standards to meet federal and state regulatory requirements.Integrations & Automation: Lead the design and implementation of integrations with third-party systems using IntegrationHub, Flow Designer, MID Servers, and REST/SOAP APIs.Platform Governance: Establish development standards and conduct code reviews to ensure platform health, performance, and upgradeability.Collaboration: Partner with the Engagement Lead and business stakeholders to translate functional requirements into high-level design documents and technical specifications.Required Qualifications:

Experience: 8+ years of experience in IT, with at least 5 years of deep technical experience in ServiceNow development and architecture.Technical Mastery: Expert-level proficiency in JavaScript, HTML/CSS, and ServiceNow-specific development tools (Studio, UI Builder, Service Portal).Government Experience: Proven track record of working within FedRAMP or similarly regulated government cloud environments.CMDB & ITOM: Strong understanding of Configuration Management (CMDB) and IT Operations Management (Discovery, Service Mapping) within a public sector context.Required Certifications:

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)ServiceNow Certified Implementation Specialist (CIS) – ITSM or ITOM preferredITIL v4 Foundations