Remote ServiceNow Administrator II | ITSM

Morristown, NJ, United States / Can be remote in the US Job Description The ServiceNow Systems Administrator is responsible for the configuration, maintenance, and day‑to‑day support of the organization’s ServiceNow platform. This role ensures the platform operates efficiently, aligns with business processes, and supports ongoing enhancements. The ideal candidate combines technical expertise with strong problem‑solving skills and a commitment to delivering a high‑quality user experience. Key Responsibilities: Platform Administration

• Manage, configure, and maintain ServiceNow modules including Incident, Problem, Change, Request, CMDB, Knowledge, and Asset Management.
• Perform routine platform maintenance such as updates, patches, and performance monitoring.
• Create and maintain ServiceNow users, groups, roles, and access controls (ACLs). Configuration & Development
• Build and modify forms, fields, workflows, business rules, UI policies, client scripts, and notifications.
• Develop and maintain Service Catalog items and associated workflows.
• Support integrations with external systems using REST/SOAP APIs, MID Servers, and other integration tools. Operational Support
• Troubleshoot platform issues and provide timely resolution for incidents and service requests.
• Monitor system performance and proactively identify optimization opportunities.
• Maintain platform documentation, configuration records, and standard operating procedures. Governance & Best Practices
• Ensure compliance with ServiceNow best practices, security standards, and organizational policies.
• Collaborate with process owners to improve ITSM/ITOM processes and enhance platform usability.
• Participate in planning and execution of platform upgrades and new module implementations. Qualifications
• Experience administering and configuring the ServiceNow platform (typically 2–5 years). Strong understanding of ITSM processes (Incident, Problem, Change, Request).
• ITIL foundations or other IT best practices or framework certification.
• Hands‑on experience with ServiceNow configuration: workflows, business rules, UI policies, client/server scripts, and catalog items.
• Experience with integrations (REST/SOAP APIs, MID Server).
• Understanding of CMDB structure, discovery, and asset management concepts.
• Ability to analyze requirements and translate them into technical solutions.
• Strong troubleshooting skills and attention to detail.
• Experience with Agile methodologies and ITIL frameworks.
• Background in enterprise IT operations or systems administration.
• Knowledge of ServiceNow Flow Designer, IntegrationHub, or Performance Analytics. Education/Certifications: Bachelors degree in computer science, business, or mathematics or an equivalent of work history and education ServiceNow System Administrator (CSA) certification higly preferred. Additional ServiceNow certifications (ITSM, ITOM, HRSD, Discovery, etc.). Other:
• Excellent communication and documentation abilities.
• Ability to work independently and collaboratively across teams.
• Organized, proactive, and comfortable managing multiple priorities. About Us At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include: Morristown Medical Center, Morristown, NJ Overlook Medical Center, Summit, NJ Newton Medical Center, Newton, NJ Chilton Medical Center, Pompton Plains, NJ Hackettstown Medical Center, Hackettstown, NJ Goryeb Children's Hospital, Morristown, NJ CentraState Healthcare System, Freehold, NJ Atlantic Home Care and Hospice Atlantic Mobile Health Atlantic Rehabilitation We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners. We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades: 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years Best Places to Work in Healthcare - Modern Healthcare 150 Top Places to work in Healthcare - Becker's Healthcare 100 Accountable Care Organizations to Know - Becker's Hospital Review Best Employers for Workers over 50 - AARP Gold-Level "Well Workplace": Wellness Council of America (WELCOA) One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine Official Health Care Partner of the New York Jets NJ Sustaina