[Remote] Sr. Manager, Strategic Customer Transformation

Note: The job is a remote job and is open to candidates in USA. ServiceNow is a global market leader in AI-enhanced technology, providing innovative solutions to over 8,100 customers. The Sr. Manager, Strategic Customer Transformation will work with strategic customers to drive the adoption of the ServiceNow platform, ensuring effective communication and coordination among stakeholders to achieve business outcomes.

Responsibilities

Translate ServiceNow capabilities into clear narratives aligned with the customer’s strategic priorities, while defining shared transformation goals and adoption roadmaps that support business expansion and operational objectivesLead creation of a unified approach on delivering on the transformation at our most strategic customers – across CEG and other teams (Impact, Expert Services, Now Next AI, Now Next CRM, etc.) to ensure a one ServiceNow operational and organizational interface for delivery and ongoing governanceRightsize the delivery approach to balance across adoption, time to value, program risk, and governanceAs needed – Coach and mentor CEG team members to execute effectively across transformation programs at our most strategic customersInfluence, support and provide thought leadership to the customer during times of ambiguity or conflictCollaborate with the Account Team, partner and customer to understand the customer and the engagement; including business challenges, key stakeholders, issues and business value being deliveredSupport Business Development efforts for ongoing growth at these strategic accounts Skills

12 years progressive experience as part of a professional services organizationHands on experience leading and delivering transformation programs at scale, at G1000 organizationsProven ability to orchestrate across multiple transformation workstreams, instill operational rigor in program delivery and governance, incorporate relevant measures for early risk detection and mitigationEffectively navigate internal and external stakeholders to build coalitions around transformation programsAdept at executive storytelling and messaging, aligning strategic business outcomes with technical milestonesExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industryAbility to travel up to 50%Creative, high energy, entrepreneurial spirit with comfort running initiatives and programs independently within a 'start-up paced' environmentDemonstrated success driving complex issues through analysis and resolutionServiceNow certification in aligned workflowExpert in integrating AI tools to optimize workflows, drive strategy, and deliver business value through platforms like ServiceNowSkilled in ethical AI use, technical translation, and stakeholder engagement across both technical and executive audiences Company Overview

ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions. It was founded in 2004, and is headquartered in Santa Clara, California, USA, with a workforce of 10001+ employees. Its website is http://www.servicenow.com. Company H1B Sponsorship

ServiceNow has a track record of offering H1B sponsorships, with 141 in 2026, 910 in 2025, 876 in 2024, 807 in 2023, 840 in 2022, 447 in 2021, 439 in 2020. Please note that this does not guarantee sponsorship for this specific role.