ServiceNow System Administrator

Role Overview:

Are you passionate about optimizing business operations through technology? As a ServiceNow System Administrator, you will play a vital role in enhancing our internal processes and translating business needs into effective technical solutions. Join our dynamic Information Technology team at Cornerstone Research, responsible for the day-to-day administration, configuration, and maintenance of our ServiceNow platform.

This position is pivotal in ensuring the platform's reliability, performance, and security while offering essential engineering support. As part of a collaborative environment, you will manage core ITSM applications and be involved in the development and customization of the platform to meet our evolving business needs. If you are proactive, detail-oriented, and possess a strong understanding of ServiceNow and IT Service Management best practices, we want to hear from you!

You'll Love It Here If You:

Embrace learning and continuous improvement.

Set and strive for high standards of excellence.

Believe teamwork is the key to success.

Take pride in delivering exceptional work.

Are passionate about your contributions.

How You'll Contribute to Our Success:

Administer and configure the ServiceNow platform, including ITSM applications such as Incident, Problem, Change, Service Catalog, and Knowledge Management.

Design and develop new applications and functionalities within ServiceNow to align with our business needs.

Manage development and promotions of update sets between environments to ensure seamless deployment.

Monitor platform performance, implement optimization strategies, and ensure best practices for scalability.

Coordinate and conduct system maintenance, patch installations, and version upgrades efficiently.

Provide Tier 2 and Tier 3 support, troubleshooting issues and implementing effective solutions.

Automate workflows using Flow Designer to enhance efficiency across internal processes.

Create and maintain reports and dashboards to monitor platform health and performance indicators.

Assist in implementing integrations between ServiceNow and various internal or third-party applications.

Develop comprehensive technical documentation and provide training materials for end-user support.

What You'll Need to Succeed:

5+ years of experience in a related field (3+ years as a ServiceNow Administrator); experience in professional services is a plus.

Initiative to contribute actively to the team and the firm.

Effective and professional communication skills.

Strong business acumen with an ability to understand the firm's financial and operational needs.

A commitment to providing excellent service.

A solid understanding of ITIL frameworks and IT Service Management best practices.

Proficiency in ServiceNow scripting languages and relational databases.

Familiarity with integrating web services.

Excellent problem-solving, communication, and interpersonal skills focused on internal customer service.

Ability to work independently and collaboratively in a cross-functional team environment.

Willingness to commute to our Chicago office as per our hybrid work policy of 2-3 days in-office each week.

Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience.

ServiceNow Certified System Administrator (CSA) certification.

At Cornerstone Research, we offer competitive market salaries, performance bonuses, and comprehensive benefits, including flexible healthcare options, paid time off, and retirement savings plans. We are dedicated to your growth and well-being in an inclusive and supportive workplace.

Cornerstone Research provides Equal Employment Opportunities to all employees and applicants for employment without regard to legally protected categories.