Principal Consultant –ServiceNow

Principal Consultant – ServiceNow (ITO100128)In this role, you will provide technical leadership to the team and work closely with the client enterprise architecture team and client ServiceNow teams.

ResponsibilitiesExtensive experience in ServiceNow technologyExtensive experience with ServiceNow platform, specifically with FSO and CSM involving Financial Service Data Model for Banking / InsuranceUnderstanding and experience of Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow.Experience working with Agile teams, methodologies, and tools in a virtual environment.Experience in ServiceNow solution implementation (configuration and customization).Proven experience in at least one design, architecture and implementation of FSO solutions involving Financial Data Model, Dispute management, Customer life cycle management, Treasury Operation, Payment operations, Card operations, Loan operation, Claims processing.Experience working in ServiceNow FSO Projects and on Requirements Gathering, Agile/Sprint Planning, Demos.Strong background in solution architecture and technical design, with a focus on enterprise architecture, Financial Service Operation (FSO)Strong understanding of Enterprise architecture processes and the ability to translate these into technical solutions.Experience in architecting, solutioning, implementation and configuration of Financial Service Operation.Experience and expert understanding of key ServiceNow modules and concepts like CSDM, CMDB, Data Models, etc.Advanced analytical and problem‑solving experience, ability to multi‑task and effectively manage priorities.Strong understanding of ITIL and Service Management frameworks.Minimum QualificationsExperience in ServiceNow IRM implementationExperience in working in IRM domain, including some experience in the role of IRM ArchitectExperience in ServiceNow IRM design, architecture, and implementations with a fair understanding of ServiceNow IRM model, plugins, and accelerators.Excellent customer facing skills.Experience working extensively on ServiceNow integrations with external systems.Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS.ServiceNow Certified Implementation Specialist – IRM.Certified Implementation Specialist – Risk and Compliance.Certified Implementation Specialist – Vendor Risk Management.Understanding of various regulations like GDPR, ISO, etc. (Good to have).Preferred QualificationsBe a transformation leader – Work at the cutting edge of AI, automation, and digital innovation.Make an impact – Drive change for global enterprises and solve business challenges that matter.Accelerate your career – Get hands‑on experience, mentorship, and continuous learning opportunities.Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day.Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness are built on a foundation of integrity and inclusion, allowing your ideas to fuel progress.Compensation: Approximate annual base range $60,000 to $75,000. Actual offer will be determined by factors that include, but are not limited to, the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

Los Angeles, California‑based candidates are not eligible for this role. Dallas Metro area candidates are eligible.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.