ServiceNow Implementation Lead

Required Skills & Experience

• 8+ years of experience in professional services or IT consulting

• 5 years specifically dedicated to leading ServiceNow implementations.

• Extensive knowledge of the ServiceNow platform across multiple product lines (e.g., ITSM, ITOM, CSM, or SPM).

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.

Nice to Have Skills & Experience

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist (CIS) in one or more modules

• Project Management Professional (PMP) or PRINCE2

• Certified Scrum Master (CSM)

• ITIL v4 Foundations or higher

Job Description

Insight Globals client, a Technical System Integrator, is seeking to hire a ServiceNow Engagement Lead to oversee the delivery of complex enterprise solutions for a large-scale public sector project. This individual will serve as the primary bridge between technical delivery teams and senior stakeholders, ensuring that platform implementations align with organizational goals within a highly regulated FedRAMP environment. The ideal candidate will have deep ServiceNow expertise and a proven track record of leading multi-workstream digital transformations (ITSM, ITOM, HRSD, etc.) from inception through value realization. Pay range: $60-70/hr