JOB DESCRIPTION We are seeking a skilled ServiceNow Administrator to manage, configure, and optimize our ServiceNow platform. This role is responsible for day-to-day administration, platform stability, and continuous improvement of ServiceNow modules to support IT and business operations.

Key Responsibilities

Administer and maintain the ServiceNow platform, ensuring high availability and performance Configure and manage workflows, business rules, client scripts, UI policies, and forms Manage users, roles, groups, and access controls Support and enhance ITSM, ITOM, and VR modules Perform upgrades, patches, and platform releases, including testing and validation Monitor system performance and troubleshoot issues Maintain documentation for configurations, processes, and procedures Collaborate with stakeholders to gather requirements and implement solutions Ensure platform compliance with security and governance standards Provide Tier 2/3 support and training for end users as needed Required Qualifications

3+ years of hands-on ServiceNow administration experience Strong understanding of ServiceNow ITSM, ITOM, and VR processes Experience with scripting (JavaScript, PowerShell, Python)Knowledge of CMDB and service mapping concepts Experience with ServiceNow upgrades and release management Strong troubleshooting and problem-solving skills Preferred Qualifications

ServiceNow Certified System Administrator (CSA) Experience integrating ServiceNow with external systems Familiarity with Agile or ITIL frameworks (ITIL certification a plus)

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