Business Analyst-ServiceNow Jobs

Job Title

ServiceNow Technical Business Analyst Lead

Location: Fort Meade, MD

Security Clearance: Secret Polygraph not specified

Career Level: Mid Level Career (5+ yrs experience)

Salary Range: $135,000 - $155,000

Job Description

Top skills: Business Analyst Experience specifically within ServiceNow TSOM "Telecommunications Service Operations Management" and OMT "Order Management for Telecommunications". Experience with requirements gathering and creating user stories within TSOM and OMT. Active Interim Secret or Fully Adjudicated Secret Clearance.

Job Description: Come join one of our high performing teams responsible for building and supporting enterprise open systems platform of the Defense Information Systems Agency "DISA" and their mission to meet the changing needs of the Department of Defense's ISP for 2.5 million users. The ServiceNow Technical Business Analyst Lead will serve as the key technical resource leading the strategy and all Business Analyst aspects for the development, support, and maintenance of the ServiceNow TSOM and OMT implementation. The successful candidate will have fluency in ServiceNow including SAM processes and module development principles that enables effective communications with stakeholders to develop enterprise business solutions for our customer that leverages industry processes and best practices.

Mentorship & Career Growth: Our teams are dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Experienced engineers will be assigned to new hires for one-on-one mentoring, collaborative code reviews, and coaching on customer engagement to help each new hire successfully onboard and demonstrate their skills. Projects and tasks are assigned in a way that leverages your strengths and will help you further develop your skillset.

Foundation for Success (Basic Qualifications): This experience is the foundation a candidate needs to be successful in this position: Senior Level Business Analyst Expertise Senior level experience with a broad experience with the ServiceNow platform and effective in setting a clear vision based on ServiceNow capabilities and industry best practices. Senior level experience working with ServiceNow Asset Management modules Senior level experience gathering requirements and developing business processes.

Factors to Help You Shine (Required Skills): These skills will help you succeed in this position: Effective leadership communications and team player (externally /externally) Experience gathering requirements and building user stories for TSOM and OMT ServiceNow Modules Experience designing and developing ServiceNow process flows/workflows Effective executive/stakeholder level briefings.

Desired Skills: Showcase your knowledge of modern development through the following experience or skills: ServiceNow Certified Implementation Specialist (CIS) a plus Agile development cycle Experience with process flow documentation creation. Strong verbal and written communication skills.