ServiceNow Implementation Consultant. Job in Washington Move Collective Jobs

About Us

Since 1989, SHI International Corp. has empowered organizations to transform through technology. We have consistently grown year after year and are proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide trust SHI's personalized approach to tackle their challenges. Join our dedicated team of over 7,000 employees and enjoy:

A strong commitment to diversity, being the largest minority- and woman-owned enterprise in the U.S.

Opportunities for continuous professional growth and leadership development.

Health, wellness, and financial benefits that provide peace of mind for you and your family.

Access to world-class facilities and the latest technology for success, whether in our offices or remote.

Job Summary

We are seeking a ServiceNow Implementation Consultant with robust experience in Technology Provider Service Management (TPSM) to join our ServiceNow practice. In this role, you will act as a technical specialist supporting customer onboarding, system integrations, and automated testing. You will ensure seamless configuration, successful User Acceptance Testing (UAT), and high-quality ongoing service delivery.

Role Description

Install and configure ServiceNow integration functionalities for both provider and consumer environments.

Set up vendor catalog items, mappings, and data transformations.

Configure remote tasks for bi-directional synchronization.

Implement and maintain the customer onboarding playbook, including all associated workflows.

Validate UAT scenarios and ensure baseline functionality.

Support customer testers by providing clear instructions and workflow guidance.

Troubleshoot UAT issues and collaborate with internal teams as necessary.

Ensure the UAT environment is ready and validate acceptance criteria.

Create and revise test plans and test suites for ongoing development and deployments.

Support regression testing during upgrades.

Reduce manual testing efforts through increased automation coverage.

Act as a ServiceNow SME on deployed TPSM functionalities, advising on expected solution behaviors and best practices.

Execute onboarding playbooks and ensure workflows are followed effectively.

Guide customers through testing, validating test scenarios, and navigating workflows.

Behaviors and Competencies

Communication: Effectively convey complex ideas to diverse audiences and encourage clear communication among team members.

Adaptability: Proactively adjust to challenges and changes, ensuring responsiveness to evolving circumstances.

Collaboration: Actively seek diverse perspectives and facilitate effective teamwork to achieve consensus and action.

Presenting: Design and deliver engaging presentations tailored to the audience and context.

Interpersonal Skills: Build meaningful relationships, resolve conflicts, and positively influence others.

Willingness to Learn: Continuously integrate new skills and be receptive to feedback for improvement.

Time Management: Effectively prioritize tasks and adhere to deadlines.

Organization: Coordinate multiple projects efficiently, delegate when necessary, and apply advanced organizational tools.

Analytical Thinking: Analyze complex data, identify trends, and communicate findings clearly.

Initiative: Proactively seek new challenges and contribute innovative ideas.

Skill Level Requirements

Ability to articulate complex problems to stakeholders across various functions - Intermediate

Understanding of the IT lifecycle for effective resource management - Intermediate

Capability to discern customer needs and tailor suitable solutions - Intermediate

Technical knowledge and proficiency in multiple technology domains to provide expert guidance - Intermediate

Other Requirements

3-5 years of experience supporting ServiceNow or similar CSM and ITSM environments.

Hands-on experience with ServiceNow, including playbooks, integrations, process mapping, workflows, and catalog configuration.

Experience in UAT support, issue troubleshooting, and customer collaboration.

Strong skills with Automated Test Framework (ATF) and test automation.

Excellent communication and problem-solving abilities.

Preferred Requirements

Relevant ServiceNow certifications (CSA, CIS-ITSM, Micro-Certification-IntegrationHub, etc.)

Experience customizing and supporting ServiceNow modules like IntegrationHub and Flow Designer.

Consulting experience in deploying complex, multi-platform solutions.

The estimated annual pay range for this position is $100,000 - $170,000, including base salary and bonus. Compensation is based on job-related knowledge, skills, experience, and market location, and thus may differ among individuals. Benefits may include medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status