ServiceNow Developer / Admin Jobs

ON-SITE IN Huntsville, AL.

Responsibilities:

Perform day-to-day administration and maintenance of the ServiceNow platform, ensuring optimal performance and availability

Configure ServiceNow modules, workflows, forms, fields, and integrations to meet business requirements

Monitor and troubleshoot system issues, ensuring timely resolution and minimizing downtime

Manage and maintain user accounts, roles, and permissions to ensure appropriate access controls

Support implementation efforts by assisting with the configuration, testing, and deployment of ITSM, ITOM, HAM, SAM, and HRSD modules

Implement and manage platform upgrades, patches, and hotfixes, ensuring minimal disruption to end-users

Collaborate with developers, business analysts, and other stakeholders to implement enhancements and support new requirements

Maintain and enforce best practices for configuration management, documentation, and system security

Develop and execute reports, dashboards, and performance metrics to monitor platform health and usage

Provide training and support to end-users and ensure effective knowledge transfer