Overview:

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is seeking an experienced and adaptable Project Manager / Project Lead to oversee the remediation of ServiceNow, the enterprise Software Asset Management (SAM) system of record at the Department of Veterans Affairs. This engagement is focused on rolling back platform customizations in favor of out-of-the-box ServiceNow functionality, while simultaneously expanding the software catalog and strengthening SAM as a trusted, sustainable enterprise solution. The Project Manager will serve as the day-to-day delivery authority, directly overseeing three Vertical Leads across Software Asset Management, Development, and QA Testing, and collaborating closely with Enterprise Architects, Data Analytics, and Change Management within the project team.

This role requires a confident and composed leader who is equally skilled at driving technical delivery and managing the interpersonal dynamics inherent in complex federal engagements. The Project Manager will work in close partnership with the client Product Owner and Project Lead, and must bring the professionalism, patience, and emotional intelligence to build productive relationships across a wide range of stakeholder personalities and communication styles. Success in this role depends as much on trust-building and diplomacy as it does on delivery execution.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Responsibilities: SAM Remediation Delivery & Platform Alignment

Lead day-to-day delivery of the SAM Remediation project, overseeing the identification, prioritization, and rollback of platform customizations in alignment with ServiceNow out-of-the-box best practices. Oversee the expansion and maintenance of the software catalog within ServiceNow SAM Pro, ensuring catalog items are accurate, normalized, and aligned with VA software asset governance requirements. Coordinate across Enterprise Architects, Developers, and Software Asset Managers to ensure remediation decisions are technically sound, platform-aligned, and operationally sustainable. Maintain a clear line of sight into all active workstreams, tracking progress against remediation milestones and delivery commitments on a sprint-by-sprint basis.

Team Leadership & Vertical Coordination

Directly manage three vertical leads across Software Asset Management, Development, and QA Testing, providing day-to-day direction, accountability, and escalation support. Facilitate regular cross-vertical coordination to ensure dependencies are managed, integration points are tested, and teams are delivering in a synchronized and cohesive manner. Support Leads in removing blockers, resolving competing priorities, and maintaining team focus and morale throughout a complex remediation effort. Promote a collaborative, solutions-oriented team culture that embraces iterative improvement and shared ownership of outcomes.

Project Planning & Schedule Management

Develop and maintain the integrated project schedule, including remediation workstreams, catalog build activities, testing cycles, and client review milestones. Conduct regular schedule reviews with vertical Leads to assess delivery progress, identify risks, and recalibrate plans as needed. Maintain a comprehensive risk, issue, and decisions log, tracking open items to resolution and escalating appropriately to the HAM/SAM Program Manager. Ensure all contract deliverables are clearly assigned, tracked, and submitted on time in accordance with program requirements.

Client Engagement & Stakeholder Management

Serve as the primary delivery liaison between the Kentro team and the client Product Owner and Project Lead, providing regular status updates, risk summaries, and delivery forecasts. Build and sustain productive working relationships with client stakeholders across a range of personalities, communication styles, and levels of technical familiarity, approaching each interaction with professionalism, adaptability, and a genuine commitment to shared success. Navigate competing stakeholder priorities and high-pressure situations with composure, demonstrating the ability to manage difficult conversations constructively and keep delivery momentum intact. Translate technical remediation progress and platform decisions into clear, accessible language for non-technical client audiences. Proactively surface risks and issues to the client in a transparent, solution-forward manner that reinforces trust and confidence in the Kentro team.

Meeting Coordination & Program Communication

Plan, prepare, and/or facilitate project meetings including weekly status calls, sprint reviews, scrum standups, client working sessions, and retrospectives. Develop and distribute meeting agendas, action item logs, decision records, and status reports to maintain program visibility and accountability across all stakeholders. Ensure meeting outcomes are documented, assigned, and followed through to completion.

Risk, Issue & Bottleneck Management

Proactively identify and mitigate risks and bottlenecks across remediation, development, and testing workstreams before they impact delivery timelines. Facilitate timely resolution of cross-team dependencies and escalate unresolved impediments to program leadership with clear context and recommended actions. Manage scope and requirements changes through a structured process, communicating impact on schedule and delivery to both internal and client stakeholders. Qualifications:

Bachelor’s degree in computer science, information systems, business, engineering, or related field (8 years of additional relevant experience may be substituted for education). 10+ years of experience in project management, technology delivery, or IT program leadership. Demonstrated experience managing ServiceNow implementations or remediation efforts, preferably SAM or ITAM-focused, in a complex enterprise environment. Strong working knowledge of ServiceNow SAM Pro, including out-of-the-box capabilities, software catalog management, and entitlement workflows. Proven ability to lead and coordinate multi-disciplinary delivery teams across asset management, development, and QA functions. Strong experience developing and managing integrated project schedules, risk logs, and deliverable tracking frameworks. Excellent facilitation and meeting management skills, with the ability to drive decisions and maintain momentum across cross-functional and client-facing teams. Demonstrated ability to manage complex stakeholder relationships with professionalism, diplomacy, and emotional intelligence. Experience working in federal or compliance-driven environments strongly preferred. Strong written and verbal communication skills with the ability to present clearly to both technical and executive audiences.

Preferred Qualifications

Project Management Professional (PMP) certification. ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM). Experience supporting VA or other federal agency ServiceNow implementations. Familiarity with Agile/Scrum delivery frameworks and hybrid project management methodologies. Knowledge of federal IT governance frameworks including FISMA, FedRAMP, and NIST 800-53. Experience leading platform remediation, technical debt reduction, or OOB alignment initiatives within ServiceNow. Familiarity with CMDB, HAM, and the broader ServiceNow platform ecosystem. Experience with software catalog build and normalization processes within ServiceNow SAM Pro.

Clearance Requirement:

US Citizen or Green card holder Willing and able to obtain and maintain Public Trust Clearance Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents

If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Benefits:

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA 

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.

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