Senior Consultant for ServiceNow IT Operations Management

Your Journey at Crowe Starts Here:

At Crowe, you have the opportunity to build a meaningful career while achieving a work-life balance. We trust you to deliver impactful results and cherish who you are as an individual. With a focus on innovation and excellence that has defined us for over 80 years, we invite you to join our dynamic team where every voice is valued, and everyone has equal access to growth opportunities.

Job Description:

Crowe is on the lookout for a highly skilled Senior Consultant to enhance our expanding ServiceNow IT Operations Management (ITOM) practice. If you're passionate about hands-on ServiceNow development and configuration, especially within ITOM modules like Discovery, Service Mapping, and Event Management, this role is perfect for you. You will collaborate within a talented team to architect and develop robust, scalable ServiceNow solutions that yield tangible benefits for our clients.

Responsibilities:

Perform technical configuration and scripting for ServiceNow ITOM, including:Creating discovery patterns, probes, and sensorsInstalling, configuring, and troubleshooting MID ServersDeveloping Event Management rules and alert correlationsDesigning and deploying Service MappingDevelop and maintain integration solutions with external systems, such as monitoring tools and CMDB feeders.Transform technical requirements and architecture into scalable and supportable implementations.Collaborate closely with Solution Architects and engagement leads to ensure high-quality and aligned solutions.Create and maintain clear, reusable documentation and internal development standards.Assist in system testing, User Acceptance Testing (UAT), deployment, and ongoing performance optimization.Engage in internal technical design sessions and conduct code reviews.Participate in client engagements during technical workshops, validation sessions, or post-go-live support.Desired Skills:

Expertise in JavaScript, REST/SOAP APIs, and ServiceNow scripting methods.Comprehensive understanding of ServiceNow CMDB, discovery patterns, and infrastructure modeling.Experience integrating with third-party tools such as SolarWinds, SCOM, Dynatrace, and LogicMonitor.Familiarity with cloud infrastructures including AWS, Azure, and GCP, as well as hybrid environments.Strong troubleshooting abilities regarding MID Servers, connectivity, and system performance.Certifications:

ServiceNow Certified System Administrator (CSA) - PreferredServiceNow Certified Implementation Specialist (CIS) - in Discovery, Service Mapping, or Event Management - PreferredCertified Application Developer (CAD) - PreferredQualifications:

3+ years of professional experience2+ years of direct hands-on experience with ServiceNow ITOMProven history of implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management.Capability to deliver technical solutions independently with minimal oversight.Strong written and verbal communication skills, particularly in documenting complex logic.Able to work effectively both independently and as part of a distributed team.Willingness to travel up to 30% for client engagements.Why Crowe?

At Crowe, our ServiceNow practice offers technical professionals the chance to engage in significant work within a collaborative and fast-paced setting. As a Senior Consultant, you will partner with industry-leading experts gaining the trust to deliver impactful solutions that enhance IT operations at scale. Whether you're looking to broaden your ServiceNow expertise or deepen your ITOM specialization, this is the ideal environment for your professional growth.

We expect you to embody Crowe's values of Care, Trust, Courage, and Stewardship—values that define us and guide our actions with integrity and ethical standards.

All newly hired persons must verify identity and eligibility to work in the U.S. and fill out the employment eligibility verification form upon hire. Please note that Crowe is currently not sponsoring work authorization.

The salary range for this role reflects a broad spectrum of factors considered in compensation decisions including skills, experience, and relevant qualifications. The estimated salary range for this position is $79,100.00 - $156,600.00 annually.

Our Benefits:

Crowe values its employees, offering a comprehensive total rewards package designed to create a positive employee experience.

How You Can Grow:

We cultivate talent in an inclusive culture that embraces diversity. Regular meetings with a Career Coach will help guide you towards your career aspirations.

About Crowe:

Crowe is among the largest public accounting, consulting, and technology firms in the U.S. Leveraging extensive industry expertise, we provide audit services to public and private entities while helping clients achieve their goals in tax, advisory, risk, and performance. Recognized as one of the best workplaces in the country, Crowe serves a global clientele as an independent member of Crowe Global, which comprises over 200 independent accounting and advisory firms across 130 countries.

Crowe LLP is an equal opportunity employer and prohibits any form of discrimination or harassment based on protected characteristics. We do not accept unsolicited resumes from staffing agencies or recruiting services. We evaluate all qualified applicants consistently and fairly, in compliance with applicable laws, including ban-the-box regulations.

If you need assistance navigating our application process or require special accommodations, please refer to our Applicant Assistance and Accommodations page for more information.