Company: CACI, Inc.

Role: Senior ServiceNow SAM Developer

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

The role

CACI is seeking a highly skilled and experienced Senior ServiceNow Developer to support the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. This position is responsible for the design, development, configuration, implementation, and ongoing optimization of the ServiceNow Software Asset Management (SAM) Pro module. You will be in a hands-on technical role, using deep knowledge of the ServiceNow platform and SAM best practices to ensure accurate license positions, drive cost savings, enhance compliance, and streamline software lifecycle processes.

You will work remotely, support platform health and upgrades, and collaborate across IT teams. The role expects up to 10% travel within the Continental US and requires the ability to obtain and maintain a Secret clearance.

What you will do day-to-day

• Design, develop, configure, and customize the ServiceNow SAM Pro module, including Software Models, Entitlements, Discovery Models, Software Installations, Contracts, and License Positions while adhering to platform best practices.

• Implement and maintain Publisher Packs (e.g., Microsoft, Oracle, Adobe, IBM, VMware, Salesforce) within SAM Pro.

• Develop and enhance SAM Pro workflows, business rules, client scripts, script includes, UI policies, and data policies.

• Configure and optimize discovery sources (e.g., MECM, Active Directory, Tanium, ServiceNow Discovery) to ensure accurate software installation data feeds into SAM Pro.

• Build custom integrations between SAM Pro and other systems (e.g., Procurement, HR, CMDB, Finance, external discovery tools) using REST/SOAP APIs, IntegrationHub, and other integration methods.

• Create and maintain advanced reports, dashboards, and performance analytics within SAM Pro to provide actionable insights into software consumption and compliance.

• Drive normalization and reconciliation processes within SAM Pro to ensure accurate software identification and license compliance, and identify opportunities for software harvesting, optimization, and cost avoidance/savings (for example, downgrade rights, unallocated licenses).

• Support the implementation of process, data, and controls necessary for the platform to become an Accountable Property System of Record (APSR) and assist in defining SAM administration and configuration policies and procedures within ServiceNow.

• Perform regular health checks, performance tuning, and troubleshooting of the SAM Pro module and support ServiceNow platform upgrades to maintain SAM Pro functionality including customizations and configurations.

• Collaborate with IT Operations, Infrastructure, and Security teams to ensure data integrity and system stability, and provide expert-level support and guidance to SAM analysts and other stakeholders.

• Create and maintain comprehensive technical documentation (design specifications, configuration guides, process flows), participate in peer code reviews, and provide training and knowledge transfer to end-users and junior team members.

Who we're looking for

Candidates must have the ability to obtain and maintain a Secret clearance. Required experience and skills include:

• 12+ years of relevant experience (Bachelor’s Degree in a relevant field may be substituted for 5 years of relevant experience).

• 5+ years of hands-on experience as a ServiceNow Developer/Engineer.

• 3+ years of dedicated experience implementing, configuring, and optimizing ServiceNow Software Asset Management (SAM) Pro.

• Proven experience with SAM Pro features including normalization, reconciliation, license positions, publisher packs, software models, and entitlements.

• Strong proficiency in JavaScript, REST/SOAP APIs, and other ServiceNow scripting languages/frameworks.

• Deep understanding of the ServiceNow platform architecture, including CMDB, ITSM, ITOM modules, and their interdependencies with SAM.

• Experience with ServiceNow integrations (e.g., IntegrationHub, custom integrations).

• Familiarity with various software licensing models (e.g., per-user, per-device, per-core, server/CAL, PVU, socket).

• Experience with discovery tools (e.g., MECM, Active Directory, ServiceNow Discovery) and integrating their data into ServiceNow.

• Excellent analytical, problem-solving, and critical thinking skills.

• Strong communication (written and verbal) and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.

• Ability to work independently and as part of a team in a fast-paced, dynamic environment, with high attention to detail and commitment to quality.

Desired credentials and experience

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM)

• ITIL v3 or v4 Foundation certification

• Experience with Agile/Scrum methodologies

• Familiarity with Hardware Asset Management (HAM)

• Experience with financial management aspects of software assets and knowledge of industry standards and regulations related to software licensing and compliance

Pay and benefits

The proposed salary range for this position is: $90,300 - $189,600 (national average; actual pay may vary by geographic location, contract wage rates, experience, skills, education, and certifications).

CACI offers comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. You will be part of a culture that emphasizes integrity, trust, flexibility (including a flexible time off benefit), and continuous growth while supporting national security missions.