ServiceNow Business Analyst (No C2C)

Our client is looking for a ServiceNow BA to work on a 6-month assignment overseeing a ServiceNow implementation.

Location: Madison, WI

Hybrid: 3 days a week onsite

Type of role: W2-we cannot work C2C or 1099

Senior Business Analyst

Overview

The Senior Business Analyst plays a critical role in driving successful IT delivery by leveraging Agile practices, data-driven insights, and Lean Portfolio Management (LPM). This role partners across business and technology teams to translate complex needs into actionable requirements, ensuring solutions deliver measurable value aligned to strategic priorities.

Operating within a SAFe® environment, the Sr. BA supports Agile Release Trains (ARTs), and helps ensure alignment between business objectives and technical execution. This role will also collaborate on initiatives involving ServiceNow, supporting requirements and enhancements across the platform.

What You’ll Do

Translate business needs into epics, features, and user stories with clear acceptance criteriaFacilitate Agile ceremonies, backlog refinement, and team coordinationPartner with Product Owners, Architects, Developers, QA, and ServiceNow teams to deliver scalable, high-quality solutionsManage and prioritize backlogs to ensure teams are focused on the highest-value workIdentify and manage cross-team dependencies across Agile Release Trains (ARTs)Use Agile and LPM metrics (velocity, cycle time, predictability) to track performance and guide decisionsCommunicate progress, risks, and delivery impacts to stakeholders at all levelsSupport process improvement efforts, including documentation of current and future statesLead demos, walkthroughs, and post-implementation reviews to validate outcomes and drive adoptionEnsure alignment between portfolio priorities, business goals, and delivered solutionsWhat Makes You a Great Fit

You turn ambiguity into clarity by gathering insights from stakeholders, data, and workshopsYou enjoy translating ideas into structured, actionable work for delivery teamsYou thrive in Agile environments and actively contribute to team successYou are highly collaborative and build strong partnerships across technical and business teams, including ServiceNow stakeholdersYou focus on outcomes, ensuring work delivered ties back to measurable business valueYou are detail-oriented, keeping backlogs organized, refined, and ready for executionYou communicate effectively and confidently with both technical teams and executive stakeholdersYou are curious, adaptable, and continuously look for ways to improve processes and deliveryMinimum Qualifications

Bachelor’s degree in Computer Science, Business, Information Systems, or related field (or equivalent experience)5+ years of experience as a Business Analyst or Product Analyst2+ years of experience supporting SAFe® or scaled Agile environmentsProven ability to gather, analyze, and document complex business requirementsExposure to ServiceNow, including supporting requirements, enhancements, or implementations within the platformPreferred Experience

Strong understanding of SAFe®, Agile Release Trains (ARTs), and PI PlanningExperience with tools such as Azure DevOps (ADO) and JiraFamiliarity with ServiceNow modules (e.g., ITSM, SecOps, HRSD) and working with platform teamsKnowledge of Lean Portfolio Management (LPM) and business process improvementExperience aligning work to OKRs, KPIs, and strategic business outcomesAbility to communicate delivery risks, business value, and insights across all levels of the organization