ServiceNow Product Manager - Jersey City/Dallas 1002126

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ServiceNow Product Manager

Employment Type: Contract to Hire

Work Model: Hybrid

Location: Jersey City or Dallas

Position Overview

We are seeking an experienced ServiceNow Product Manager to own the product strategy, roadmap, and outcomes for one or more ServiceNow domains. This is a product led, outcome driven role focused on maximizing enterprise value from the ServiceNow platform by treating it as a strategically architected portfolio of services, not just a ticketing or request tool.

The ideal candidate brings deep ServiceNow functional expertise, a strong product mindset, and the ability to lead enterprise stakeholders while balancing platform sustainability, standardization, and business agility.

Key Responsibilities

Product Strategy & OwnershipDefine and own the product vision, multi year roadmap, and success outcomes for assigned ServiceNow product areasTranslate enterprise objectives, business priorities, and risk considerations into clearly defined product outcomesMake informed decisions on configuration vs. customization, capability usage, and technical tradeoffs to ensure long term platform health Strategic Service Architecture & Catalog ManagementDefine and govern service architecture withinServiceNow, ensuring services are:Intentionally designedConsistently structuredEasily consumable across the enterpriseEstablish and maintain service taxonomies mapped to business capabilities, workflows, and data modelsDrive simplification and rationalization of services to reduce duplication and operational complexityEnsure service design aligns with CMDB integrity, reporting needs, and downstream integrations Enterprise Stakeholder LeadershipAct as the primary product authority for business leaders and technology partnersLead structured discovery, prioritization, and planning discussions focused on outcome based ServiceNow usageManage competing stakeholder demands through transparent communication and value based prioritizationCommunicate roadmaps and decisions in clear, executive ready language ServiceNow Capability Enablement & GovernanceMaintain deep, hands on understanding of the ServiceNow platform, including:Workflows, forms, and user experience patternsData models, CMDB, and CSDM conceptsIntegrations, reporting, and dashboardsPartner with Architecture, Infrastructure, and Asset Management teams to define resiliency and governance boundariesEstablish CMDB and data quality governance to support accuracy, reporting, and operational resilienceGuide engineering teams to maximize out of the box capabilities and enforce standard usage patterns Backlog, Intake & PrioritizationOwn the end to end product backlog, intake process, and prioritization modelEnsure work meets product readiness standards, including:Clear problem statementsAcceptance criteriaDependencies and success measuresBalance new demand with technical debt reduction, platform sustainability, and operational improvements Measurement & Value RealizationDefine and track product level KPIs, such as:Adoption and usageCycle time and efficiencyData qualityUser satisfactionOperational impactRegularly evaluate metrics to identify opportunities for optimization, standardization, and increased value realization

Required Qualifications

Experience & Background

10+ years of hands on experience working with ServiceNow in a senior product, platform ownership, functional lead, or architect capacityDemonstrated experience managing enterprise scale platforms with multiple stakeholder groups and competing prioritiesStrong product mindset with the ability to frame problems, define outcomes, and prioritize based on value and risk

ServiceNow Expertise

Deep functional understanding ofServiceNow, including:Workflow orchestration and data modelsCMDB, CSDM, and integrationsReporting, dashboards, and data qualityExperience across one or more coreServiceNow domains, such as:ITSMITOMITAMHR Service Delivery (HRSD)Customer Service Management (CSM)Governance, Risk & Compliance (GRC) Required Certifications & Skills

ServiceNow Technical Architect certificationExperience implementing ServiceNow AI capabilitiesExperience with ServiceNow greenfield implementationsExcellent communication skills with the ability to influence executive level stakeholders

Key Skills & Competencies

Product Strategy & RoadmappingEnterprise Service ArchitectureService Catalog Design & GovernanceCMDB & Data Model LeadershipStakeholder Management & FacilitationValue Based PrioritizationMetrics, KPIs & Outcome Measurement

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit .

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.