This job is with Coca-Cola, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Requisition ID: 235812

Locations: Charlotte

Click here to experience a Day in the Life of our Teammates!

Uncap Your Potential at America's Largest Coca-Cola Bottler - Pour Your Passion into Purpose!

We're more than beverages-we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.

Career Growth: Clear pathways to advance and develop your career Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan Purpose-Driven: Create meaningful impact in the communities you serve Professional Development: Dedicated training + personalized mentorship

Join us - your refreshing new chapter starts here!

Job Overview

We are seeking a highly skilled and experienced Senior ServiceNow Administrator with a strong background in Enterprise Identity Management (EIM) to join our IT Infrastructure team. This role will be responsible for the administration, configuration, and optimization of the ServiceNow platform, with a focus on identity lifecycle management, access governance, and integration with enterprise IAM systems.

Duties & Responsibilities

ServiceNow Administration

Administer, configure, and enhance the core ServiceNow modules including ITSM, HRSD, ITOM, ITAM, Employee Center and custom applications to support business needs Develop and maintain ServiceNow applications, workflows, and automation solutions. Create and manage Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer workflows. Design and implement integrations between ServiceNow and third-party systems (e.g., Active Directory, Azure, SCCM, Office 365, Snowflake, etc.). Utilize REST/SOAP APIs, MID Servers, Integration Hub, and webhooks to connect ServiceNow with enterprise applications. Develop PowerShell scripts to automate IT tasks, system monitoring, and data synchronization with ServiceNow.

Identity Management

Design and implement identity lifecycle processes (onboarding, offboarding, role changes) within ServiceNow. Integrate ServiceNow with IAM platforms (e.g., Okta, Azure AD, Ping, Saviynt, ZertID). Build and manage access request workflows, access certification campaigns, and entitlement reviews. Ensure compliance with identity governance policies and audit requirements. Partner with cybersecurity, HR, and compliance teams to align identity processes with organizational policies.

Knowledge, Skills, & Abilities

3-5 years of experience administering ServiceNow in a large enterprise environment. 3+ years of experience implementing or managing identity management solutions within ServiceNow. Proven experience integrating ServiceNow with enterprise applications via REST/SOAP APIs, LDAP, Active Directory, SSO/SAML and cloud identity providers. Proficiency in JavaScript, REST APIs, and ServiceNow scripting. Hands-on experience with PowerShell scripting for automation and system administration. Strong understanding of IAM concepts: RBAC, ABAC, SSO, MFA, provisioning/deprovisioning. Strong troubleshooting skills and ability to resolve complex technical issues efficiently. Knowledge of ITIL framework and IT service management best practices

Minimum Qualifications

High school diploma or GED; 2 years of education beyond high school in college or technical school 3-5 Years of Agile Delivery in a Matrixed Organizational Structure 3-5 Years of SDLC and CI, CD experience - Tools, Frameworks and best practices 3-5 Years MS Azure Environment Development experience 2-3 Years MS Azure DevOps operational (pipeline) experience 2-3 Years experience in Domain-specific framework development 3-5 Years of Data integrations and exchange frameworks (jSON, XML, EDI) [Domain] Specific Experience is Mandatory

Preferred Qualifications

ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS) or HRSD-specific certifications Experience with ITIL processes and frameworks. Experience with ServiceNow Flow Designer, Integration Hub, and AI Chat Bots. Familiarity with scripting languages like PowerShell, JavaScript and SQL Knowledge of compliance standards such as SOX.

Work Environment

Office environment

In office 4 days a week, 1 day remote flexibility

LI-AF1

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.