Project Manager – ServiceNow

We are seeking an experienced Project Manager with strong ServiceNow expertise to lead the delivery of enterprise ServiceNow implementations and enhancements. The ideal candidate will manage end-to-end project lifecycles, collaborate with cross-functional stakeholders, and ensure successful delivery of ServiceNow solutions aligned with business goals.

Key Responsibilities

Project & Program Management

Lead end-to-end ServiceNow project delivery (planning, execution, monitoring, closure) Define project scope, timelines, milestones, and deliverables Manage Agile/Scrum or hybrid project methodologies Track project progress, risks, issues, and dependencies Ensure projects are delivered on time, within scope, and budget

ServiceNow Delivery & Implementation

Oversee implementation of ServiceNow modules such as:ITSM (Incident, Problem, Change Management) ITOM (Discovery, Event Management) HRSD (HR Service Delivery) CSM (Customer Service Management) Coordinate with ServiceNow developers, architects, and admins Ensure adherence to ServiceNow best practices and platform governance Manage upgrades, integrations, and enhancements Experience

Required Skills & Qualifications

10+ years of experience in IT project management 3–5+ years managing ServiceNow implementations Proven track record of delivering enterprise-scale projects

Technical Skills

Strong knowledge of ServiceNow platform and modules (ITSM, ITOM, HRSD, CSM) Experience with ServiceNow integrations (REST, SOAP, APIs) Familiarity with ServiceNow workflows, scripting, and data model Understanding of cloud platforms (AWS, Azure, GCP)

Project Management Skills

Expertise in Agile, Scrum, Waterfall methodologies Strong experience with tools like:Jira / Azure DevOps MS Project / Smartsheet Risk, budget, and resource management Soft Skills

Excellent communication and stakeholder management skills Strong leadership and decision-making ability Problem-solving and conflict resolution skills