ServiceNow Green IT (ITSM) designer

We are seeking a skilled ServiceNow Green IT (ITSM) Designer to design, implement, and optimize IT Service Management (ITSM) solutions with a focus on sustainability and Green IT practices. The ideal candidate will combine deep ServiceNow ITSM expertise with a strong understanding of environmentally sustainable IT strategies, helping reduce the organization’s carbon footprint through efficient IT operations.

Key Responsibilities

Design and implement ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB, Asset Management).Integrate Green IT principles into ITSM workflows to improve energy efficiency and resource utilization.Analyze IT infrastructure and recommend solutions to optimize power consumption and reduce environmental impact.Customize and configure ServiceNow using Workflows, Flow Designer, Business Rules, UI Policies, and Scripts.Collaborate with infrastructure, cloud, and sustainability teams to align ITSM solutions with ESG (Environmental, Social, Governance) goals.Implement CMDB optimization strategies to track assets, lifecycle, and environmental metrics.Design dashboards and reports for carbon footprint tracking, energy usage, and sustainability KPIs.Ensure adherence to ITIL best practices and organizational governance standards.Support integrations with external tools (cloud platforms, monitoring tools, energy tracking systems).Provide technical guidance and mentorship to junior developers and administrators.

Required Skills & Qualifications Technical Skills

Strong hands-on experience in ServiceNow ITSM module design and development.Expertise in:ServiceNow scripting (JavaScript, Glide API)Flow Designer, IntegrationHubCMDB and Asset ManagementKnowledge of ITIL framework (v3/v4).Experience with cloud platforms (Azure/AWS/GCP) and their sustainability features.Familiarity with APIs, REST/SOAP integrations. Green IT / Sustainability Skills

Understanding of Green IT practices (energy efficiency, carbon reduction, sustainable infrastructure).Experience in tracking and reporting IT carbon footprint or ESG metrics.Knowledge of data center efficiency, virtualization, and cloud optimization strategies.

Skills: green it,servicenow,cloud