ServiceNow Implementation Specialist

About the job you're considering

The ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience’s (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow’s platform to enable seamless workflows that optimize productivity and satisfaction for both customers and employees.

Your role

Technical Development - Design and develop solutions for ServiceNow workflow applications, including:

Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service PortalTechnology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery

User Experience - Utilize ServiceNow's Experience Layer components to build modern, intuitive user interfaces

Configure and enhance the Next Experience UI for tailored and seamless interactionsUse UI Builder and Service Portal to deliver role-based dashboards and customized workflows that meet client-specific requirements

Integration and Data Management

Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and Integration Hub.Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity.Workflow data fabric and Raptor DB

Your skills and experience

• ServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows.

• Customer and Employee Insights:

o Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce.

o Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development.

• Technical Proficiency: Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and Integration Hub.

• Integration Skills: Expertise in integrating ServiceNow with external systems to create end-to-end workflows.

• Communication and Collaboration: Ability to translate technical concepts into business outcomes and work effectively with diverse teams.

• Problem-Solving: Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility suchas, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a

collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities

that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day,

sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow

their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable

world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries.

With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.

It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI,

generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion

Get The Future You Want | www.capgemini.com