Service Now developer

We are seeking an experienced ServiceNow Developer and Administrator Level 6 to join our growing IT Service Management team The ideal candidate will be responsible for designing developing administering and enhancing enterprise level solutions within the ServiceNow platform focusing on ITSM and CSM modules This role requires strong technical knowledge process discipline and experience in managing customized ServiceNow implementations and integrations

Key Responsibilities

Design develop configure and customize ServiceNow applications workflows and business processesManage day to day platform administration including user roles ACLs and catalog maintenanceImplement and maintain ITSM and CSM functionalities to align with business requirementsDevelop and maintain scripts business rules client scripts UI policies and flow designsBuild complex workflows reports gauges dashboards and email notificationsHandle CMDB Discovery and related integrationsManage ServiceNow upgrades patch cycles and ensure environment stabilityAssist project managers and stakeholders by assessing release impacts managing dependencies and maintaining documentationTechnical Skills

Handson experience implementing ServiceNow in a domain separated environmentExpertise in ITSM and ITOM Incident Problem Change Service Catalog Asset CMDB SLAProficiency in scripting languages Glide Jelly JavaScript HTML XML AJAXExperience with ServiceNow integrations using SOAP REST APIs and email actionsExperience developing custom modules and applicationsStrong troubleshooting capabilities for event correlation and performance issuesKnowledge of Flow Designer Performance Analytics and catalog buildingExperience with platform upgrades and configuration managementManagement Skills

Experience with platform upgrades and configuration management

Strong understanding of ITIL v4 processes and frameworks

Experience managing SDLC release cycles and ServiceNow governance

Ability to gather requirements translate BRDs into technical solutions and execute test cases

Excellent documentation and release management practices

Behavioral Competencies

Analytical and solution oriented approach to problem solving

Team player with strong collaboration and communication skills

Ability to coach junior developers in ServiceNow best practices

Proactive in managing stakeholder expectations and ensuring delivery excellence

Qualifications

Education Any Graduate

Experience 5 to 10 plus years of relevant ServiceNow experienceSolid handson experience with Glide Record queries in client scripts and business rulesProven experience designing solutions in Flow DesignerExperience in Customer Service Management CSM and Retail Service Management RSM modulesCertifications Needed

ServiceNow Certified System Administrator CSA

ITIL v3 Foundation certification

Latest ServiceNow Delta Certifications 20242025

Additional Information

Work Schedule Hybrid with flexibility to align with client time zones

Travel Requirements Limited as necessary for project delivery