ServiceNow - Application Consultant

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As an Application Consultant for ServiceNow, you will play a key role in designing, configuring, and delivering ServiceNow solutions that align with business objectives and industry best practices. This role combines hands-on platform expertise with strategic consulting, requiring strong knowledge of ServiceNow modules, IT service management, and ITIL processes. You will work closely with clients and internal stakeholders to understand business needs, translate requirements into scalable technical solutions, and guide implementations from strategy and design through deployment and post-go-live support. In addition, you will contribute to solution planning, effort estimation, and cost-benefit analysis, while providing technical leadership to ensure high-quality, on-time delivery in a dynamic project environment.

Your Responsibilities Will Include

Leading the development of ServiceNow strategies based on value versus effort, ensuring alignment with business goals and implementation successContributing to solution design, including effort estimation, costing, and preparation of cost-benefit models to support decision-makingWorking with clients and stakeholders to gather requirements, conduct workshops, and translate business needs into ServiceNow solutionsConfiguring, customizing, and maintaining ServiceNow applications (e.g., ITSM, ITOM, HRSD, CSM), including forms, workflows, integrations, and UI components, following best practicesProviding technical guidance on platform capabilities, application design, user experience, and ServiceNow ecosystem integrationSupporting the full delivery lifecycle, including testing, deployment, post-go-live troubleshooting, documentation, and end-user trainingCollaborating with architects, developers, and project managers to ensure on-time delivery, compliance with governance and GRC standards, and continuous platform improvement This role can be performed from anywhere in the United States

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

Bachelor’s degree in Computer Science, Information Systems, or a related field, with 3+ years of hands-on ServiceNow platform experienceStrong knowledge and practical experience with one or more ServiceNow modules including ITSM, ITOM, HRSD, and CSM, supporting configuration and maintenanceSolid understanding of ITIL processes and service management frameworks, applied to developing effective ServiceNow strategiesTechnical proficiency with web technologies (XML, HTML, Web Services) and enterprise components such as LDAP, VPN, and SSLExcellent problem-solving, analytical, interpersonal, and communication skills, with the ability to manage multiple priorities in Agile or hybrid project environments

Certifications

ServiceNow Certified System Administrator (CSA)

Preferred Technical And Professional Experience

ServiceNow Certified Implementation Specialist (e.g., ITSM, HRSD, CSM) with experience in client-facing consulting or service delivery environmentsFamiliarity with ServiceNow scripting and integrations, including JavaScript, Glide, REST/SOAP APIs, MID Server, and supporting technologies such as XML, HTML, LDAP, VPN, and SSLStrong understanding of ITIL frameworks and service management best practices, with the ability to support cost-benefit analysis, effort estimation, and solution design