Senior ServiceNow Administrator

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Senior ServiceNow Administrator

Location: Scottsdale, AZ or Chicago, IL (hybrid work model)

Employment Type: Full?time

Work Authorization: Must be authorized to work in the United States for any employer at time of hire; visa sponsorship not available

About The Opportunity

This role supports a large, complex enterprise environment where ServiceNow is a core platform for IT service management, operational workflows, and cross?functional service delivery. The organization relies heavily on ServiceNow to standardize processes, improve efficiency, and provide reliable, secure services at scale.

The Senior ServiceNow Administrator acts as a platform owner, providing technical leadership, defining standards, and driving continuous improvement across the ServiceNow ecosystem. The environment values stability, security, collaboration, and long?term platform health, with strong visibility into enterprise operations and strategic initiatives.

Hybrid work is supported in designated hub locations to balance flexibility with in?person collaboration.Role Overview

The Senior ServiceNow Administrator is responsible for the primary administration, configuration, and strategic support of the ServiceNow platform and related modules. This role serves as the subject matter expert for ServiceNow functionality, workflows, data, and integrations, ensuring the platform remains scalable, secure, and aligned with evolving business needs.

This position blends deep hands?on technical expertise with ownership of processes, automation, documentation, and stakeholder partnership, while mentoring others and influencing platform direction.Essential Responsibilities

Serve as the primary administrator and senior subject matter expert for the ServiceNow platformProvide advanced application support to end users, resolving complex incidents and requests related to ServiceNow functionalityTroubleshoot ServiceNow issues at an expert level, owning incidents through resolution and coordinating with internal teams or vendors as neededConfigure and maintain ServiceNow modules, workflows, forms, business rules, notifications, and UI componentsArchitect and design ServiceNow solutions to meet business requirements, including integrations with other enterprise systemsEstablish, document, and enforce best practices for ServiceNow administration, security, and governanceMonitor platform performance and usage, recommending and implementing enhancements and optimizationsDesign and lead automation initiatives using ServiceNow Flow Designer, scripting, and related toolsPerform root cause analysis for platform incidents and systemic issues, implementing long?term corrective actionsPlan and support ServiceNow upgrades, patches, and feature releases, including testing, validation, and user communicationManage configuration changes through structured change management processesPartner with stakeholders to define metrics, KPIs, and SLAs supported by ServiceNow reporting, dashboards, and analyticsLead ServiceNow?related projects, including requirements gathering, configuration, testing, documentation, training, and rolloutDevelop and maintain technical and user?facing documentation, including platform standards, procedures, and guidesDrive adoption and effective usage of ServiceNow across the organization through training, best practices, and process alignmentMaintain vendor relationships to resolve issues, manage support cases, and influence future platform enhancementsMonitor license usage and capacity, supporting budgeting, forecasting, and renewal activitiesEnsure ServiceNow configurations align with enterprise security, data protection, and compliance requirements

Minimum Qualifications

Bachelor’s degree in Business, Communications, Computer Science, or a related field, or equivalent professional experienceSignificant hands?on experience administering and supporting ServiceNow in an enterprise environmentStrong understanding of IT service management principles and ServiceNow best practicesProven experience configuring workflows, forms, business rules, notifications, and reporting within ServiceNowExcellent written and verbal communication skills, with the ability to influence both technical and non?technical stakeholdersAbility to mentor, coach, and provide technical guidance to peers and junior administratorsStrong organizational skills with the ability to manage multiple priorities independentlyHigh attention to detail and accuracy

ServiceNow certifications are strongly preferred.Preferred Qualifications

Experience supporting multiple ServiceNow modules such as ITSM, ITOM, CMDB, or Performance AnalyticsExperience developing scripts or advanced automation within ServiceNowExperience integrating ServiceNow with other enterprise applications and data sourcesExperience leading platform governance or Center of Excellence activities

Work Environment and Physical Requirements

Work is performed in a standard office environment and is primarily sedentary, requiring extensive computer use. Occasional standing, walking, reaching, or lifting of light objects may be required. The essential functions of this role can be performed with or without reasonable accommodation.

Compensation And Benefits

Compensation is competitive and varies based on geographic location, job scope, experience, skills, and internal equity. This role is eligible for incentive compensation and a comprehensive benefits package, including healthcare coverage, retirement plans, paid time off, paid parental leave, and additional wellness and family?support programs.