ServiceNow Testing Lead

ServiceNow Testing Lead

This is an exciting opportunity for a talented ServiceNow Test Lead to join our team and lead critical testing efforts for a new HR case management implementation. You will be responsible for managing functional, regression, and defect validation testing cycles, while providing clear and executive-ready reporting to stakeholders. Collaborate effectively with various teams including HR, Operations, Product, Engineering, and Delivery to ensure that quality standards are met from go-live through to stabilization and hypercare.

Applicants must be willing and able to work on a w2 basis. We offer competitive pay and an attractive benefits package, including Medical, Dental, Vision, 401k with company matching, and life insurance.

Responsibilities:

Lead functional testing projects using requirements and user stories sourced from JIRA, focusing approximately 60% on functional testing in the initial phases.

Oversee testing processes for a build nearing full completion of the initial design.

Plan, execute, and manage functional testing as well as defect validation and regression testing scheduled for July's annual production release.

Drive testing initiatives, ensuring timely issue resolution and support during go-live and hypercare phases.

Coordinate and collect feedback from internal users and conduct early validation through friends-and-family testing.

Manage feedback intake and test findings using Smartsheets for enhanced tracking.

Analyze and track variance between defects and new or altered requirements.

Lead triage for defects and enhancements, ensuring priorities align with the overall testing plan.

Serve as the primary test lead, ensuring accountability, adherence to timelines, and maintenance of quality standards.

Provide regular updates and executive-level visibility on test status, burn charts, and tracking of risks and issues.

Develop and maintain dashboards and reporting for stakeholders at the SVP level and above.

Utilize AI tools for data analysis and creation of dashboards and executive summaries.

Collaborate with HR, Operations, Product, Engineering, and Delivery teams throughout implementation and stabilization processes.

Apply your knowledge of best practices stemming from past ServiceNow implementations in HR or operational domains.

Experience Requirements:

Demonstrated experience leading test planning and execution for large-scale SaaS implementations, particularly in the HR sector.

Strong background in ServiceNow, especially with HR Service Delivery and Employee Relations modules.

Proficient with JIRA for managing requirements, test cases, and defects.

Experience using Smartsheet for tracking, reporting, and managing feedback.

Proven ability to leverage AI tools for analysis and presentation of data at executive levels.

Excellent communication skills with an ability to work independently and provide clear insights with minimal direction.

Strong problem-solving abilities within dynamic, delivery-focused environments.

Relevant experience leading or supporting ServiceNow HR or Operations case management implementations.

Experience in hypercare and post-go-live stabilization phases is preferred.

Comfort in engaging with senior leadership and executive stakeholders is highly valued.

Join our team today and be part of a transformative HR technology project!