Consulting Manager for ServiceNow IT Operations Management

Your Journey at Crowe Starts Here:

At Crowe, we believe in fostering a meaningful and fulfilling career for our employees. With real flexibility to harmonize your work and personal life, we trust you to deliver impactful results. We celebrate individuality, prioritize well-being, and offer equal opportunities for career advancement and leadership. Throughout our over 80-year history, excellence in service through innovation has been integral to our audit, tax, and consulting practices. Join us at Crowe and start a career that shapes the future of our industry.

Job Description:

Crowe is excited to welcome a ServiceNow IT Operations Management (ITOM) Manager to our dynamic team. This role is perfect for individuals who excel in hands-on development and configuration within the ServiceNow platform, especially focusing on ITOM modules such as Discovery, Service Mapping, and Event Management. You will collaborate with a dedicated delivery team to architect and create scalable ServiceNow solutions that deliver tangible results for our clients.

Responsibilities:

Perform deep technical configuration and scripting for ServiceNow ITOM, including:

Creating Discovery patterns, probes, and sensors

MID Server installation, configuration, and troubleshooting

Event Management rule creation and alert correlation

Designing and deploying Service Mapping

Develop and maintain integration solutions with external systems, such as monitoring tools and CMDB feeders.

Translate technical requirements and architecture into effective and sustainable implementations.

Collaborate with Solution Architects and engagement leads to ensure solution quality and alignment.

Create and maintain clear, reusable documentation and internal development standards.

Support system testing, UAT, deployment, and ongoing performance tuning.

Participate in internal technical design sessions and code reviews.

Engage with clients during technical workshops, validations, or post-go-live support as needed.

Desired Skills:

Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting methods.

In-depth understanding of ServiceNow CMDB, discovery patterns, and infrastructure modeling.

Experience integrating with third-party tools like SolarWinds, SCOM, Dynatrace, LogicMonitor, etc.

Familiarity with cloud infrastructure (AWS, Azure, GCP) and hybrid environments.

Strong troubleshooting skills related to MID Servers, connectivity, and system performance.

Qualifications:

5-7 years of professional experience.

5+ years of direct ServiceNow ITOM hands-on work.

3+ years of experience delivering ServiceNow implementations and integrations with a focus on ITOM.

Demonstrated experience with ServiceNow Discovery, Service Mapping, and Event Management.

Ability to independently deliver technical solutions with minimal supervision.

Excellent written and verbal communication skills, particularly in documenting complex logic.

Comfortable working independently and as part of a distributed collaborative team.

Willingness and ability to travel up to 30% for client engagements as needed.

Certifications:

ServiceNow Certified System Administrator (CSA) - Preferred.

ServiceNow Certified Implementation Specialist (CIS) - Discovery, Service Mapping, or Event Management - Preferred.

Certified Application Developer (CAD) - Preferred.

We expect candidates to embody Crowe's values of Care, Trust, Courage, and Stewardship. These values are fundamental to our identity and guide our ethical standards and integrity in all our actions.

The application deadline for this position is 04/30/2026.

In compliance with federal law, all new hires must verify their identity and eligibility to work in the United States and complete necessary employment verification forms upon hiring. Crowe is currently not sponsoring work authorization.

The wage range for this position considers multiple factors involved in compensation decisions, including skill sets, experience, training, licensure, certifications, and organizational needs. This role’s estimated salary range is $103,200.00 - $210,900.00 per year.

Our Benefits: Your exceptional experience at Crowe begins here. We value our employees and offer a comprehensive total rewards package. Discover what working at Crowe can mean for you!

How You Can Grow: We are committed to nurturing your talent within an inclusive culture that values diversity. You will have regular meetings with your Career Coach to guide you in achieving your career goals and aspirations.

More about Crowe: Crowe is one of the largest public accounting, consulting, and technology firms in the United States. Our deep industry expertise aids us in delivering audit services effectively and assisting clients in achieving their objectives through tax, advisory, risk, and performance services. Crowe is recognized as one of the country’s best places to work. As an independent member of Crowe Global, Crowe serves clients worldwide, forming one of the largest networks of independent accounting and advisory service firms globally.

Crowe LLP provides equal employment opportunities to all and prohibits discrimination and harassment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability, or protected veteran status.

Crowe LLP does not accept unsolicited candidates, referrals, or resumes from any staffing agency, recruiting service, sourcing entity, or third-party paid service. Any unsolicited referrals or submissions will be considered the property of Crowe without any obligation to pay a fee.

Crowe considers all qualified applicants for employment, including those with criminal histories, in compliance with applicable state and local laws regarding hiring practices.

If you need accommodation or assistance in navigating our application process, please contact us for information on applying.