ServiceNow Business Analyst

Role description

Job Title: ServiceNow Business Analyst

Location: Boston, MA (Onsite)

Job Description:

The IT Business Analyst applies strong communication analytical and problemsolving skills to help make sound business and technology decisions.

They work proactively with stakeholders to identify innovative and practical solutions and technologies that enhance business processes and address business challenges

This role is pivotal in ensuring ITs understanding of business requirements

The successful candidate is an energetic empathetic thoughtful professional who is an exceptional communicator and with a strong record of getting things done

The IT Business Analysts primary role is to elicit analyze specify confirm and articulate the business needs of stakeholders be they customers or end users

This includes interviewing stakeholders and compiling user requirements to understand how technology solutions support and satisfy their needs

They are a quick learner and a versatile and adaptable member of a project team who can readily take on additional responsibilities and other duties as needed to ensure the teams success

Responsibilities

Scope Design Plan

Collaborate with project sponsors to determine project scope and vision and develop project and program proposals

Gather and prioritize user requirements via workshops questionnaires surveys site visits workflow storyboards use cases scenarios and other methods

Help translate user requirements into workable options and communicate these back to the business stakeholders Implementation

Communicate changes enhancements and modifications of business requirements both verbally and through written documentation to project managers sponsors and other stakeholders to ensure shared understanding of issues and solutions

Participate in the quality assurance and user acceptance testing of deployed solutions to ensure features and functions have been enabled and optimized

Operational Management

Analyze and verify requirements for completeness consistency comprehensibility feasibility and conformity to standards

Produce context models process models specifications diagrams and charts to communicate with customers and guide developers andor the project team develop and conduct peer reviews of business requirements to confirm accurate interpretation of requirements

Build trust and collaboration by being present onsite and engaging directly with colleagues and various constituents

Complete other responsibilities as assigned

Basic Qualifications

Minimum of two years postsecondary education or relevant work experience is required

Additional Qualifications and Skills

The following are preferred

Experience with a variety of business analysis techniques in a software development environment

Successful participation in at least one implementation of a major project process or system

Skilled at managing multiple initiatives simultaneously and meeting deadlines

Proficiency with foundational project management tools for example Microsoft Office ServiceNow Jira or other Agile board planning tools and techniques

Familiarity with ServiceNow Service Management Field Service Management or Performance Analytics

Familiarity with the administration features of Smartsheet or Jira

Experience in facilitating or supporting creation of effective program status reporting performance reporting and project dashboards

Demonstrated adaptability composure under pressure strong problemsolving skills and professionalism

Experience working on Agile projects

Skills

Mandatory Skills : Business Architecture, Business Process Design, Mapping, Jira Service Desk, ServiceNow-Event Management

Other details

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Vacation Time, Sick Leave, Paid Holidays Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Benefits

Compensation range: $80,000.00 to $115,000.00 per year

About LTM

LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/