ServiceNow BCM

Description:

A ServiceNow BCM (Business Continuity Management) role focuses on implementing, configuring, and managing the ServiceNow BCM module to build organizational resilience. Key responsibilities include creating BIA (Business Impact Analysis) workflows, automating continuity plans, conducting exercises, managing crisis notifications, and developing dashboards to monitor recovery tasks

Key Responsibilities

BCM Development & Configuration: Design and customize ServiceNow BCM applications, modules, and functionalities, including UIB pages for Crisis Maps.

BIA and Planning: Create and manage Business Impact Analysis (BIA) and continuity plans, assessing RPO/RTO impacts on technology assets and business processes.

Crisis & Exercise Management: Develop, test, and activate recovery plans during exercises and actual crises to ensure operational resilience, as described in the ServiceNow BCM Overview.

Integrations & Reporting: Configure integrations using REST/SOAP, implement data migration, and develop Performance Analytics dashboards for real-time visibility into BCM compliance.

Foundation Data Setup: Establish business services, critical assets, dependencies, and recovery teams.

Required Skills and Experience

6+ years of experience in ServiceNow GRC/IRM/BCM implementations.

Proficiency in ServiceNow development (JavaScript, Workflow Editor, Flow Designer, UIB).

Strong knowledge of business continuity planning, disaster recovery, and crisis management frameworks.