Global ServiceNow Project Manager

Requirements

5 or more years of experience in ServiceNow global enterprise platform implementations.Proficiency in ITSM and ITIL-aligned process workflows.Experience with Microsoft Project and program management lifecycle tools.Experience in cross-regional program execution across diverse international time zones.Experience with global IT operations transformations and cross-functional workstreams.Experience in RAID management, risk mitigation, and executive-level governance.Excellent verbal and written communication skills.

Responsibilities

Lead the end-to-end global rollout and execution of the ServiceNow platform.Maintain the global project plan including timelines, dependencies, and delivery milestones.Facilitate cross-regional alignment meetings across global time zones and multicultural teams.Track and manage project action items, risks, issues, and strategic decisions.Prepare executive-level evaluation materials, decision decks, and program status summaries.Coordinate translation support and regional readiness assessments for diverse stakeholder groups.Host monthly executive awareness meetings to synthesize complex program status for leadership.

Company DescriptionEstablished in 2004, Smart Tech Skills is a leading technology and professional services organization focusing on cutting-edge technologies.

The company, headquartered in Marlborough, MA, effectively meets clients’ technology needs nationwide, simplifying the management of advanced technology.