Entry-Level Software Developer

Position Description & Qualifications

Serco North America is on the lookout for an Entry-Level ServiceNow Developer to engage in the development, configuration, and enhancement of ServiceNow applications vital to our mission-critical systems. This role is ideal for a recent college graduate with a solid technical foundation and a strong enthusiasm for growing within enterprise platforms and IT Service Management (ITSM).

This opportunity provides structured on-the-job training and mentorship, enabling you to gain hands-on experience with the ServiceNow platform while contributing to the delivery of reliable, high-quality IT services.

In this role, you will:

Assist in the development and configuration of applications on the ServiceNow platform using App Engine Studio.

Support the implementation and customization of ITSM modules, including Incident, Change, and Request Management.

Develop and maintain ServiceNow components such as:

Forms and fields.

Business rules.

Client scripts.

UI policies.

Workflows and Flow Designer solutions.

Participate in requirements analysis, solution design, testing, and documentation.

Collaborate with senior developers, system administrators, and functional stakeholders.

Troubleshoot issues and provide support for platform enhancements and continuous improvements.

Follow ServiceNow development best practices, security standards, and Serco's development methodologies.

Maintain documentation for developed solutions and configurations.

To be successful in this role, you will have:

U.S. Citizenship.

Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related discipline.

Strong understanding of programming fundamentals and software development concepts.

Proficiency or coursework experience with JavaScript.

Basic knowledge of HTML, CSS, and web-based application concepts.

Familiarity with relational databases and data modeling concepts.

Foundational understanding of IT Service Management (ITSM) or IT operations principles.

Ability to learn new tools and technologies quickly.

Strong analytical, problem-solving, and communication skills.

Ability to work effectively both independently and as part of a team.

Preferred Qualifications

Academic, internship, or project experience with enterprise systems or SaaS platforms.

Exposure to low-code or no-code development platforms.

Familiarity with Agile or Scrum methodologies.

Experience consuming or building REST APIs.

Certification Requirements

The selected candidate must obtain the following ServiceNow certifications within six (6) months of hire:

ServiceNow Certified System Administrator (CSA).

ServiceNow Certified Application Developer (CAD).

Training and certification support will be provided.

If you are eager to support and work alongside a passionate Serco team, we encourage you to submit your application for immediate consideration. It only takes a few minutes and could transform your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make a meaningful impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We assist our clients in delivering vital services more efficiently while enhancing the satisfaction of their end customers. Serco serves every branch of the U.S. military, various U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. You will find a place here to make an impact, as every contribution truly matters.

To review Serco's benefits, please visit the careers section on our website. If you require accommodations during the application process, please reach out via email. Note that Serco is unable to accept resumes through email due to compliance regulations.

Serco is an equal opportunity employer and evaluates qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and a comprehensive benefits package that promotes well-being and work-life balance, enabling you to thrive both personally and professionally. Eligible employees gain access to various benefits including medical, dental, and vision insurance; retirement plans; and a tuition reimbursement program.

To ensure compliance with state and local leave laws, we provide time off as required, including provisions under the Colorado Healthy Families and Workplaces Act for eligible residents.

The application window for this position is open for a maximum of 60 days. We encourage interested candidates to apply promptly, as the position may close earlier if filled or if application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site.