ServiceNow Architect

Role: ServiceNow Consultant - Sr.

Location: Milpitas, CA

ServiceNow Technical Management Consultant to architect, lead, and execute the enterprise ServiceNow platform. This role serves as the hands‑on technical authority responsible for platform vision, roadmap, and delivery, with a strong focus on CMDB, ITOM, ITAM, integrations, and AI‑driven capabilities. The consultant will drive platform engineering while leading technical teams and partnering closely with infrastructure, security, and enterprise stakeholders.

Key Responsibilities

Own ServiceNow platform architecture, technical strategy, and multi‑year roadmap

Act as the technical authority for CMDB, ITOM, and ITAM implementations

Architect and deliver an enterprise CMDB aligned to CSDM, including CI models, relationships, normalization, reconciliation, and data governance

Lead ITOM engineering including Discovery, Service Mapping, Event Management, and AIOps

Architect ITAM solutions covering hardware, software, SaaS, and cloud asset lifecycles

Design and govern integrations using Integration Hub, APIs, and event‑based patterns

Execute end‑to‑end delivery from technical design through production deployment

Ensure platform performance, scalability, security, and upgrade readiness

Leverage ServiceNow AI capabilities such as Predictive Intelligence, Virtual Agent, AI Search, and Now Assist

Lead and supervise developers, business analysts, administrators, contractors, and system integrators

Conduct architecture, configuration, and code reviews and enforce platform standards

Partner with Cybersecurity, Identity, Server, Network, Datacenter, End User Computing, Procurement, Legal, and Asset Management teams

Translate business and operational requirements into scalable technical solutions

Minimum Qualifications

8–12+ years of hands‑on ServiceNow platform experience

Proven enterprise delivery of CMDB, ITOM, and ITAM programs

Deep knowledge of ServiceNow data architecture, CI modeling, and service mapping

Strong experience with Discovery, MID Server design, integration, and automation

Advanced ServiceNow scripting and JavaScript skills

Experience leading technical teams and managing vendors or contractors

Strong execution mindset with accountability for delivery outcomes

Preferred Qualifications

ServiceNow certifications (CSA, CIS, CAD; CTA preferred)

Experience with AIOps and AI‑enabled ServiceNow capabilities

Background in large‑scale enterprise transformations or platform modernization

Senior‑level consultant / technical leadership role with hands‑on delivery responsibility.

Pay: $60.00 - $70.00 per hour

Work Location: In person